Business Operations Manager (Commercial Operations)

Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us. We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies. Metabase’s BizOps & Finance team is a small, high-leverage group that builds the systems keeping the company running smoothly behind the scenes. We cover a wide range of areas — finance and accounting, sales operations, legal operations, compliance, and account management — but we treat them all as flavors of operations. Whatever the task, we take a systems-driven approach — design it, build it, and run it (ideally, automatically). Our goal is to free the rest of the company to focus on building great software. We’re looking for a high-powered generalist with strong verbal and analytical reasoning skills to own and run our commercial operations. In this role, you’ll be responsible for the systems and processes that underpin how we contract with customers and manage commercial risk, helping us close deals efficiently and serve a broader range of customers. You’ll manage contracting, partner closely with internal teams and external counsel to make business decisions on risk, and lead key compliance initiatives, translating complex requirements into practical, scalable processes. This role is well-suited to someone who is comfortable moving between big-picture thinking and detailed execution, and who enjoys turning ambiguous problems into working systems that reduce friction and help the business grow.