Quality Assurance Engineer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

The Quality Assurance Engineer (P2) is responsible for ensuring the quality and reliability of web-based applications through structured manual testing practices. This role focuses on designing, executing, and maintaining test scenarios to support high-quality software releases while collaborating closely with cross-functional Agile teams.

Key Responsibilities

• Create detailed, comprehensive, and well-structured test cases

• Execute manual test scenarios in preparation for software releases

• Identify, diagnose, document, and track defects using bug tracking tools

• Perform regression testing after defect resolution

• Conduct ad-hoc testing across various product features

• Validate data using SQL queries where required

• Collaborate with developers, product owners, and project managers in Agile environments

• Ensure product quality standards are met before production deployment

• Explore and gain exposure to automation testing processes

Technical Expertise

• Strong knowledge of Manual Testing and Black Box Testing methodologies

• Basic understanding of SQL for data validation

• Familiarity with web-based application testing

• Understanding of Agile/Scrum methodologies

• Exposure to defect lifecycle management

• Basic exposure to automation concepts

Competency

Personal:

• Strong analytical and problem-solving skills

• Attention to detail

• High level of ownership and accountability

• Strong written and verbal communication skills

Operational:

• Ability to manage multiple testing tasks simultaneously

• Work effectively within cross-functional teams

• Ability to meet deadlines in a fast-paced environment

Collaborative:

• Ability to interact professionally with diverse team members

• Active participation in Agile ceremonies and QA discussions

Technology Stack

• Manual Testing

• SQL

• Jira or equivalent project management/bug tracking tools

• Web-based applications

• Exposure to AI tools or LLM models (Added Advantage)

• Basic exposure to Automation tools (Added Advantage)

Education, Experience and Certification

• Bachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience)

• 2+ years of experience in Black Box / Manual Testing

• Experience working in Agile project environments

• Contact Center domain experience (Added Advantage)

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.