Primary Support Engineer, SAP BASIS – HANA

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a Primary Support Engineer, SAP S4 BASIS - HANA. The role will report directly to the Regional Manager, APAC South SAP Delivery.  The Primary Support Engineer will be based in Japan and may work from a remote office.

Position Summary

The role of the Primary Support Engineer, SAP S4 BASIS - HANA along with PI/PO and open text is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and S4 HANA environments.

Essential Duties & Responsibilities  

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
• Provide remote-based functional support & training for your specialist SAP modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical/functional advisor
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities 

Other job-related duties and responsibilities may be assigned from time to time.

Education & Certification

• Bachelor Degree in Computer Science or related field or equivalent experience
• SAP certification(s) preferred

Location

Remote - Japan

 Experience

• 10+ years relevant SAP experience particularly with Basis, Middleware and Enterprise Portal Administration/2JEE/ABAP (Dual-stack), including System Administration, User Administration, Content Administration
• 5+ years direct support of application end-users in a Corporate environment
• 4+ years of Enterprise Portal (EP5.x, 6.x, 7.x) and NetWeaver development
• 3+ years of SAP WAS 6.2, 6.4, ITS, EP5.x, 6.x, 7.x, NetWeaver, J2EE, Web Dynpro and iView design and development
• Experience in SAP HANA configuration, installation and administration, including HANA dB, HANA Client & HANA Studio
• Experience in SAP Migrations to HANA using latest tools like DMO and SUM
• Experience in HANA Security, HANA SLT Configuration, Suite on HANA and BW on HANA Migrations and HANA System Monitoring
• Working knowledge of multiple databases (Oracle, MSQSL, MaxDB, DB2, HANA etc.)
• Strong knowledge of SAP HANA SPS03/10 including hands on working experience in HANA Modeling
• Hands on experience in using SAP BODS (Business Objects Data Services), SLT and SDA (Smart Data Access) to extract structured/unstructured data from different source systems into HANA
• Working knowledge of Solution Manager and its various ALM processes such as Solution Documentation, Test Management, Change Request Management, Application incident Management, technical operations. Landscape Transformation, Upgrade Management etc.
• Working knowledge of multiple operating systems (AIX, Linux, Windows etc.)
• A track record of successful roles in several SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• Knowledge of localizations: architecture, implementation and key functionality
• Expertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application
• Knowledge of maintenance/patching mechanics and SAP architecture
• Knowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development including portal content, Dynpro content and KM content
• Demonstrable history solving complex problems across multiple modules
• Proficient in setup of Source System for BW, BEx Web in NW20004s
• Installation, Configuration and Administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio)
• Excellent knowledge about administering and managing SAP J2EE Web Application Server.
• Excellent knowledge of the tools: J2EE Visual Administration, Configtool, SDM, System Analyzer and other configuration tools in J2EE engine for portal components and applications
• Portal User Management Engine (UME) configuration with SAP R/3, LDAPs
• Single Sign-On Configuration between Portal and the SAP Systems
• Enabling SSL for Enterprise Portal and Knowledge Management & CollaborationConfiguring cluster installations for load balancing
• Installation and configuration of Apache as the Reverse Proxy
• Installed and configured TREX
• Knowledge in backup/recovery scheme for the portal
• Major OS/DB platforms for SAP solutions
• SAP Basis Components on SAP NetWeaver (AS ABAP, AS Java, BW, PI, EP) and Business Solutions
• Technical administration of BusinessObjects
• Technical administration of OpenText Archive Center and xECM for SAP
• SAP HANA Administration
• RCA for all kinds of problems
• SAP installation, patch, upgrade, migration
• Performance analysis
• Security - User authorization, SSO, SSL
• Strong knowledge of key application functionality, tables and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset

Skills

• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home based office in a virtual environment

Desired Qualifications

• The best candidates will have extensive knowledge of multiple SAP and OpenText. For SAP modules across releases (4.x & ECC, Enterprise Portal 5.x, 6.x, & 7.x4.x, NW 2004s, ECC, Netweaver 7.x) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• Knowledge of SAP Industry Solutions
• Knowledge of any Country Specific Solutions
• A consulting background
• Experience with localizations and global implementations
• Experience on Cordys Quality Navigator, Developer Studio, Documentum, Ecosystem, OCR, eDocs, Electronic signatures, Encase investigator, Exceed, Extended ECM for SAP, Legacy Exstream, Output Server, Streamserve, trusted content server, Web reports XML Worfklow extensions

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company

  • We dream big and innovate boldly.

    

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration.

   

• Clients

  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

   

• Community 

  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.