Product Operations Specialist (Backoffice)

About the Role:

In Fever, we are looking for a person to join the Markeplace Operations Team. The tasks will consist of the following:

• Fever´s Back Offices Management: creation, configuration, monitoring, and ongoing maintenance of experiences across internal and external ticketing and distribution platforms 
• Operational Monitoring: daily checks of published experiences to ensure correct setup, performance, and smooth operation.
• Cross-Team Coordination: daily collaboration with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office plan configuration, coordinate experience launches, and continuously improve internal operational processes.
• API Integrations Maintenance: oversee the day-to-day performance of external partner API integrations, proactively identify issues, coordinate fixes with technical teams and partners, and ensure seamless operational continuity for live experiences.
• Team Alignment & Reporting: participate in weekly meetings with relevant internal teams to align priorities, report operational issues, and support continuity of marketplace operations.

About You

• Excellent communication and interpersonal skills: able to collaborate effectively with multiple internal and external stakeholders on a daily basis.
• Fast learner with strong retention and ability to multitask in a fast-paced environment.
• Comfortable working under pressure and handling high-demand peaks.
• High level of English and Spanish (required).
• 2+ years of experience in similar roles
• Proactive and decisive, with strong problem-solving and quick-reaction skills.
• Strong command of Microsoft Office and ability to quickly learn new tools (SQL, dashboards, internal systems, etc.).

 

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home-office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• Gympass membership
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow