Position:

Operations Account Manager

Job Description:

What You’ll Be Doing: 

• Serves as lead for account support team, including training on account support details and internal alignment of daily tasks.

• Coordinating numerous team members to maintain overall OTD, timelines, and schedules—removing barriers to success.

• Serve as the cross-functional single point of contact internally & externally for recurring NPI & support service needs; leads complex cross-functional global projects to support short/long-term improvements.

• Accountable for the overall health of the relationship from both customer and Arrow perspective; manages, monitors daily, and can report out if given notice:  open orders, forecast, NPI dates. Leads stakeholder management sessions and keeps management abreast of potential issues.

• Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries.

• Work with the business team in contract renewals, extensions, and scope change activities

• Develop, implement, and manage customer success strategies to identify and resolve operational / service matters, working cross-functionally to drive improvements.

• Drive improved profitability by monitoring financial metrics (inventory, margin, etc.) and provide improvement suggestions and implementation plans.

• Execute lessons learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process/service delivery.

• Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.

• Key speaker and organizer of QBRs as we steer to short and long-term improvement.

What We Are Looking For:

• Reports directly to Operations and is salary with bonus structure tied to Operational KPIs (TBD)

• Key customer interface – needs to have all the communication “soft skills” and be comfortable to present at all levels.

• Ability and willingness to deliver bad news and have a solution to improve.

• Empowered with internal authority across the org, acts as a team leader representing their customer accounts.

• Ability to independently self-manage without extra management involvement or oversight.

• Proactive approach to account management with an emphasis on automation.

• Exemplify leadership skills by being able to thoroughly train operational processes for the offshore support team.

• Project Management experience when approaching customer support.

• Developed organizational and time management skills.

Work Arrangement:

Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home. 

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. 

• Medical, Dental, Vision Insurance 

• 401k, With Matching Contributions 

• Short-Term/Long-Term Disability Insurance 

• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options 

• Paid Time Off (including sick, holiday, vacation, etc.) 

• Tuition Reimbursement 

• Growth Opportunities 

• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit) 

• On-site Café with Catering Option for Busy Lifestyles  

• 4/7/365 On-site Gym and Lockers, Free for Use to All Employees

• Bike Racks 

• And more!

 

Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process! 

Annual Hiring Range/Hourly Rate:

$101,200.00 - $125,125.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:

US-CO-Denver, Colorado (Panorama Arrow Building)

 

Time Type:

Full time

Job Category:

Sales

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.