Salesforce Consultant (Service Cloud)

RYZ Labs is looking for an experienced Salesforce Consultant to join one of our clients’ teams. In this role, you’ll design and deliver scalable Salesforce solutions by translating complex business needs into high-impact implementations. You will serve as a strategic lead in helping customers adopt Salesforce Service and Sales Cloud, with a core focus on pioneering Agentforce solutions.

Qualifications:

• 5+ years of Salesforce consulting experience, with demonstrated leadership in requirements gathering and solution design.
• Strong hands-on experience leading end-to-end Salesforce implementations.
• Deep understanding of Salesforce core data model, security, automation, and configuration.
• Hands-on experience with Salesforce Flows and declarative automation.
• Experience delivering complex Salesforce projects in a client-facing environment.
• Strong communication, facilitation, and presentation skills.
• Ability to learn quickly, collaborate effectively, and thrive in a fast-paced consulting environment.

Nice to Have (Not Required)

• Experience with Salesforce Field Service Lightning (FSL).
• Experience with Financial Services Cloud and Non-Profit Cloud.
• Exposure to quoting, pricing, or order-to-cash processes.
• Experience working within the Technology, Media, and Telecommunications (TMT) and Consumer Business Services (CBS) sectors.
• Familiarity with document generation or e-signature tools (e.g., Conga, Nintex, DocuSign).

Key Responsibilities:

• Strategic Partnership: Partner with clients to improve performance and business outcomes using the Salesforce platform.
• Trusted Advisor: Serve as a trusted advisor, recommending new Salesforce features and enhancements while proactively addressing technical and functional objections.
• Discovery & Documentation: Lead discovery sessions to gather requirements, conduct workshops, and manage implementation backlogs.
• Solution Design: Document workflows, use cases, and user stories for system enhancements.
• Support "build vs. buy" decisions for third-party applications and integrations.
• Delivery Excellence: Design and deliver solutions including customizations, automation, and integrations. Collaborate closely with delivery teams to configure, test, and deploy.
• Quality Assurance: Develop and execute test cases to ensure solutions meet business requirements; document issues and work with teams to resolve them.
• Project Leadership: Manage time effectively across multiple client projects and lead high-impact solution demonstrations.

About RYZ Labs:

RYZ Labs is a startup studio founded in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together was their passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world.

Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge cloud computing technologies to create scalable and resilient applications. We aim to provide diverse product solutions for different industries and plan to build a large number of startups in the upcoming years.

At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion, and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists.

Our values and what to expect:

- Customer First Mentality - Every decision we make should be made through the lens of the customer.

- Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated.

- Ownership - Step up if you see an opportunity to help, even if it's not your core responsibility. 

- Humility and Respect - Be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect.

- Frugality - being frugal and cost-conscious helps us do more with less

- Deliver Impact - get things done most efficiently. 

- Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.