UnisysDutch Speaking L1 Customer Service Representative (FUTURE OPPORTUNITIES)
What success looks like in this role:
1st Level telephone & chat contact support
Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
Accurately document calls and cases
Keep customer aware of resolution steps – if ticket needs to be dispatched
Understanding of SLA requirements for the client & Aware of customer’s time restraints and work within those time limits,
Escalate tickets as needed if on-site support is required
Identify process efficiencies within the Service Centre and to take corrective action to implement change
Discover and document process and procedures which need to be published to the team or on the Knowledgebase
Cooperate with colleagues to stay on top of the shared workloads
You will be successful in this role if you have:
Native/close to native language skills in Dutch (support language)
Fluent English language skills
Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
At least 1 year previous IT Service Desk experience for MS Office, MS Exchange and MS windows networks or ongoing studies in Computer Science or related fields
Working knowledge of data and voice network concepts
Preferred:
ITIL Foundations Certification
Microsoft Desktop Administration certification
Analytical and diagnostic skill
What do we offer?
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Fixed extra language allowance
Additional shift bonuses
Private Health Insurance - Premium Package provided for all Unisys associates after 6-months tenure
Home office allowance
Last and foremost, a great team, also a lot of learning and training opportunities
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.