Solutions engineer

Graphite is growing rapidly, we're looking for a highly motivated solutions engineer to help us scale our customer support & sales effort.

Rethinking the way fast-moving software engineering teams write and review code every day is no small feat, and we believe that the best solutions are built when most talented, ambitious, and dedicated people with diverse backgrounds come together.

What you'll do

• Be an early member of our go-to-market team and have an outsized impact on the Graphite’s future scale and growth

• Spearhead the development and implementation of our customer success and solutions engineer function, including building our team from the ground up and perfecting our communications to customers and product demos

• Provide exceptional support to our customers via multiple channels, addressing inquiries and resolving issues in a timely and professional manner, and build strong relationships over time while educating customers on our platform

• Learn and iterate on our product demo script and procedure, taking input from existing customers and sales prospects

• Capture and record the most common technical support questions on Graphite, and create tools or systems to categorize the and translate common questions into improved docs or educational materials

• Create scalable processes that others can follow, build strong cross-functional relationships & help to define a strong support team culture

What we're looking for

• Demonstrated track record of supporting customers of developer tools, with 3-6 years of experience in similar roles

• An engineer with previous technical troubleshooting and/or programming experience

• Excellent written, verbal, and visual communication skills

• Organized, quantitative, and iterative - constantly tracks, measures, and improves upon their own processes

• Scrappy and autonomous - solves problems independently and efficiently

• Ownership mentality - demonstrated willingness to go above and beyond & roll up your sleeves to achieve desired outcomes

Life at Graphite

• Competitive comp: ($140k-180k salary + equity). We're backed by some of the best investors and excited to offer competitive compensation packages.

• Role trajectory: We're excited to build a team whose roles, responsibilities, and comp grow as we do.

• Health and wellness: Top-tier health, dental, and vision coverage and 16 weeks paid parental leave for new parents.

• Time to decompress: We ask that our team take 4 weeks of vacation a year to unplug and unwind in addition to all federal holidays.

• Relocation expenses: We're an in-person, NYC-based team, and we're happy to help with your relocation expenses!

• The team that eats together: Company-paid lunch, snacks, and coffee during workdays.

• Commuter perks: Ride around NYC with an Unlimited MetroCard, on us.

• 401(k): Helps you save for retirement.

As a team, we're very aware of the systemic structural issues that have created inequalities for many communities, especially in the tech industry. We recognize that women and underrepresented minorities are statistically less likely to apply for a role that they feel unqualified for. If you are interested in this role but you’re concerned about not meeting all requirements, we encourage you to apply anyway - we'd love to get to know you and see if there's a place for you here at Graphite!