Sales Manager - Customer Growth - SMB

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Our Customer Growth team at Klaviyo are responsible for growth within our Central & Southern Europe account base. This is predominantly through selling additional technology in the form of CDP, SMS and mobile capabilities on top of our core platform. Ensuring our software is a true omnichannel offering is a key part of our strategy looking ahead.

As our Sales Manager for Customer Growth in Central & Southern Europe, you’ll be responsible for working in partnership with the other Customer Growth teams and leadership in EMEA to set and execute on our EMEA sales strategy for CDP, SMS and emerging technologies. You’ll work closely with the wider Sales, Customer Success, Partnerships and Marketing teams to help put our customers first by delivering a solution that helps the customer win across all owned channels.

Within this role you will:

• Hire, train, and lead a team of Account Executives focused on the Central & Southern Europe client base
• Accurately forecast your business each week/ month as well as identifying trends and reporting effectively within SFDC
• Daily sales coaching and performance management
• Leverage weekly scorecard to hold the team accountable to specific KPIs
• Provide continuous feedback on what we’re seeing in the market with competition, customer requirements, and provide insights to the business
• Work cross-functionally with Sales, Sales Ops, and Marketing to continually optimize lead generation efforts
• Manage and lead sales process for high value deals and/ or renewals to a successful win-close

Who You Are:

• 1-3 years of people management experience including coaching and development preferred
• Fluent French and/or German language speaker in addition to English
• Proven experience of regional and global cross functional collaboration building relationships with stakeholders at all levels of seniority
• Strong proven track record of success and overachievement within a SaaS sales role as an individual contributor either focused on net new business or growing an existing account base
• Ability to quickly assess skills gaps, develop improvement plans and inspire your team around you to success
• Highly comfortable with a changeable and fast paced environment, and experience within a high velocity sales environment
• Full authorisation to work in Ireland without any restriction

NIce to have:

• Direct experience with email marketing or SMS marketing technology within eCommerce
• Being a first of a kind manager in the region (this is a new team)
• Additional fluent European language skills such as Italian & Spanish (written and verbal)

#LI-Hybrid

#LI-AK1

The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation. This role is also eligible for competitive benefits and perquisites, subject to company policy and applicable law.

Base Pay Range in Local Currency:

€108.000—€108.000 EUR

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

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