Team Lead, TE Operations

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Your day at NTT DATAThe Senior Team Lead, Business Process is a developing management role, responsible for building the business case for business processes and leading the governance of process performance and process change.

This role plays a crucial role in evaluating and enhancing company business processes to achieve operational excellence and support organizational objectives.

This senior team lead role is responsible for managing a team who is accountable for less complex processes from end-to-end which includes implementation, maintenance, and improvement of such process(es).

Key responsibilities:

• Leads the development and documentation of an end-to-end process and related policies.
• Identifies innovative solutions and best practices to enhance business processes and drive operational excellence.
• Manages the design and implementation of new and improved processes that align with business objectives.
• Ensures that processes are documented, standardized, and communicated to stakeholders.
• Oversees the analysis of existing processes to identify areas for optimization, efficiency improvement, and automation.
• Contributes to the development of an end-to-end strategy that links to the company objectives.
• Manages the reporting of process status, related KPI’s and progress to business stakeholders
• Manages the facilitation, resolution of escalation of cross functional issues.
• Oversees change initiatives related to process improvement, managing communication, training, and stakeholder engagement.
• Overcomes resistance and ensures successful adoption of new processes.
• Supports a team of business process professionals, guiding their development and growth.
• Leads process improvement projects, defining project goals, scope, milestones, and resource allocation.
• Ensures that process changes adhere to quality standards, compliance requirements, and regulatory guidelines.

To thrive in this role, you need to have:

• Knowledge on processes and up and downstream impact of process steps.
• Ability to make decisions fast and establish rules towards proper business management.
• Strong analytical skills and the ability to identify process bottlenecks and improvement opportunities.
• Project management expertise, including project planning, execution, and stakeholder management.
• Good communication skills for interacting with senior leadership/management, cross-functional teams, and stakeholders.
• Proficiency in process mapping, documentation, and workflow design.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
• Data analysis capabilities to interpret KPIs and make data-driven decisions.
• Ability to align process improvements with organizational goals.
• Strong problem-solving abilities and a proactive approach to finding solutions.
• Developing ability to lead and mentor a team of business process professionals, guiding their development and growth.
• Relevant change management expertise to successfully navigate and lead process changes within the organization.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business or related field.
• Project Management certification preferred.
• Six Sigma or Lean or equivalent type certification preferred.

Required experience:

• Solid experience in business process improvement, process reengineering, or related roles within the IT services industry.
• Developing experience in managing teams and driving strategic process initiatives.
• Solid experience in constructing business process methodology toolbox.
• Solid experience in project management methods such as Scrum or Waterfall.
• Solid work experience combined with functional knowledge of workstreams.

Workplace type:

On-site Working

About NTT DATANTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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