Senior Manager, Credit & Collections

As our Senior Manager of Credit & Collections, you’ll lead and mentor a team of AR collection specialists while owning the end to end collections strategy for a global and growing customer base.

What you’ll do as a Senior Manager of Collections at Vanta:

• Lead, mentor, and develop a team of AR Collection specialists, setting clear performance goals and delegating tasks effectively to ensure productive workflow.

• Oversee timely and accurate collections of invoices from customers across all segments, tailoring collection strategies for each segment

• Define, document, and implement end-to-end collections processes to support a growing and global customer base

• Analyze AR Aging report, subscription accounts, and outstanding invoices to proactively identify high-risk accounts to prevent collections issues

• Negotiate payment plans and settlements as necessary while ensuring a high level of customer service through our internal collections process

• Collaborate with Sales, Account Management, Customer Success and Legal to address AR-related issues and improve customer satisfaction

• Build reporting and dashboards to monitor collections performance, DSO, and aging metrics

• Oversee AR tooling and implementation to ensure data integrity and proactively identify opportunities to streamline processes

• Partner with Revenue Accounting to ensure proper revenue recognition, bad debt provisioning, and audit readiness

• Design and implement internal controls to ensure collections activities comply with accounting standards, company policies, and regulatory requirements.

• Assess with external audits related to AR to ensure compliance with company polices, relevant compliance regulations and internal controls

How to be successful in this role:

• Bachelor’s degree in Accounting, Finance, or related field

• 7+ years of AR or collections with at least 3 years in management or supervisory role.

• Proven track record of successfully managing AR and collections, preferably within the SaaS industry

• Strong understanding of U.S. GAAP, particularly AR best practices.

• Experience working in a high-growth or fast-paced environment.

• Strong attention to detail, analytical skills, and comfort working in systems such as NetSuite, or similar ERP platforms.

• Exceptional analytical and problem solving skills

• Self-starter with a collaborative mindset and strong communication skills.

• Ability to thrive in a fast-paced, cross-functional environment with competing priorities.