Global Head of Deal Desk

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

We are seeking a highly experienced and strategic Global Head of Deal Desk to lead the evolution of our worldwide Deal Desk function for a rapidly scaling SaaS business. This senior leader will drive the frameworks, processes, and governance that enable predictable, efficient, and commercially sound deal execution across all regions and segments.

The Global Head of Deal Desk will serve as a critical partner to Sales, Finance, Legal, Product, Systems, and Partner Marketplace teams—driving alignment on deal structure, commercial policy, and risk mitigation. This role requires an executive-level operator who can move seamlessly between long-term strategy and hands-on problem solving. The ideal candidate has a proven track record scaling Deal Desk in a global, complex, high-growth SaaS environment and excels at leading teams through change.

This is a full-time, hybrid position based out of our Denver, CO or Oakland, CA offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You’ll Do

• Strategic Leadership & Vision - Develop and execute the global vision for the Deal Desk organization, ensuring alignment with company growth objectives and revenue strategy. Build the operating model, team structure, and governance framework needed to support a global enterprise sales engine. Serve as an advisor on commercial strategy, pricing trends and deal health.

• Deal Systems, Infrastructure & Scalability- Help support the strategy and roadmap for deal infrastructure to ensure scalable, efficient, and compliant deal execution. Working with our Systems team, drive system enhancements that increase automation, improve data integrity, and reduce operational friction for sellers and cross-functional stakeholders. Partner with Legal, Finance, and Systems leadership to maintain a unified, high-quality quoting and contracting experience.

• Commercial Guidance & Executive Escalation - Provide strategic counsel to senior sales leadership and account teams on complex deal structures, pricing options, concessions, and negotiation strategy. Act as an advisor for high-risk, non-standard, or strategically significant commercial discussions. Balance commercial creativity with rigorous governance, ensuring predictable, policy-aligned deal outcomes.

• Deal Governance & Cross-Functional Alignment - Document and enforce global approval policies, SLAs, and commercial guardrails across Sales, Finance, and Legal. Lead alignment on commercial exceptions, and deal risk mitigation. Partner with Finance leadership to ensure revenue predictability, deal hygiene, and commercial compliance.

• Marketplace Strategy & Operations - Oversee marketplace operations across AWS, GCP, Azure, Snowflake, and Databricks, ensuring a streamlined and compliant transaction experience for customers. Shape policies and operational standards for Fivetran’s marketplace presence. Drive cross-functional alignment with Finance, Product, and vendor partners to optimize marketplace transaction efficiency and financial accuracy.

• Customer Buying Experience - Support the design and continuous refinement of a global purchasing experience that is intuitive, transparent, and scalable. Simplify processes, reduce friction, and create predictable pathways for customers and internal teams navigating the buying journey. Ensure sales and supporting teams are fully enabled on deal processes, systems, and policies.

• Team Leadership & Organizational Development - Mentor and inspire a high-performing global Deal Desk organization. Foster a culture of accountability, operational excellence, commercial rigor, and exceptional partnership with Sales.

Skills We’re Looking For

• 10+ years of experience in Deal Desk, Revenue Operations, or Commercial Operations within a global SaaS or subscription-based business.

• 5+ years of experience leading and scaling high-performing teams, ideally in a senior director or equivalent leadership role.

• Deep expertise with CPQ, Salesforce, CLM systems (preferably Ironclad), and marketplace transaction models.

• Strong command of SaaS pricing strategy - specifically consumption-based pricing models, commercial governance, discounting and margin considerations, and contract risk mitigation.

• Track record of building scalable deal processes, implementing robust approval frameworks, and improving deal velocity in complex environments.

• Proven ability to influence and collaborate with senior executives across Sales, Finance, Legal, Systems, and Product.

• Exceptional analytical, strategic thinking, and problem-solving skills.

• Executive-level communication skills with the ability to articulate complex concepts simply and persuasively.

Success Metrics

• Predictable, efficient global deal execution

• Reduced deal cycle time and improved sales velocity

• Consistent application of commercial policies and guardrails

• Increased deal accuracy, quality, and compliance

• Scalable infrastructure that supports company growth

• High satisfaction from Sales and cross-functional partners

• Strong team engagement, capability building, and retention

As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process.

#LI-HYBRID #LI-SR1

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Oakland Pay Range

$189,484—$236,854.75 USD

Perks and Benefits

• 100% employer-paid medical insurance*****
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*****May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.     

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.