Manager of Account Management

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews.

As an Account Management leader, you will lead a team of Account Managers, who own the customer relationship from the point of paid subscription through to renewal, to achieve key business results and targets.

You will encourage a collaborative and productive work environment, and your daily tasks will include forecasting revenue, identifying new revenue opportunities via cross sell and upsell, mitigating churn or risky accounts, and ensuring our clients receive optimal touchpoints from your team throughout their lifecycle.

You will be advocating for both your team and their client base across one of our key customer segments - Core or SMB. and ensuring the very best customer experience at all times.

What you’ll be doing:

• Inspire, lead and create an environment with high engagement where Trusties can reach their full potential.
• Set the stage and direction for your team, ensuring we are delivering against our High Performance retention goals.
• Successfully supporting and executing key priorities attached to the customer segment being serviced (Eg. driving healthy growth from the core segment, driving digital transformation and low touch model across the SMB segment etc.)
• Have involvement and contribute to global projects and initiatives outside of day to day regionally-focussed role.
• Own your team composition, building and scaling according to the Senior leadership plans
• Drive performance management and be responsible for supporting your team’s career development and personal development plans.
• Nurturing a positive team environment where Trusties can be themselves.
• Collaborate with our new business colleagues to support pre-sales activities and successful handover from new business to account management.
• Support the development of our evolving processes and provide feedback on development opportunities, always driving efficiency and working closely with our Sales Operations team.
• Work closely with other internal departments such as Product, Partnerships, and Marketing to represent Account Management and be the voice of our customers.
• Influence product development and other initiatives in the best interests of our clients.
• Leading by example, you will be responsible for building and nurturing your team culture in alignment with Trustpilot values.
• A team where all are embracing and leaving by our values of being ‘Positively human’, ‘Open to all’, ‘Collaborative’ and ‘Always with integrity’.

Who you are:

• You have work experience as an Account Manager.
• Experience in leading a team and being involved in People management tasks such as feedback loops, budgeting, workforce planning and recruitment.
• You have a good understanding of the UK market.
• Experience with creating and executing business cases and presentations to C-level stakeholders.
• Confident in giving presentations, providing business reviews, analysing data for areas of improvement and having a solution-orientated approach.
• You have a managerial approach to enhance your team to work independently.
• Previous work experience in a B2B subscription model.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all.

We’re excited to hear about your experiences along with how you will contribute to our working culture.

Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-TP1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews.

Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing.

We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection.

It’s at the heart of what we do.

Our culture keeps things fresh –– it’s built on the relationships we create.

We talk, we laugh, we collaborate and we respect each other.

We work across borders and cultures to be the universal symbol of trust in an ever-changing world.

With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real.

We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of.

If you’re ready to grow, let’s go. 

Join us at the heart of trust.

_Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.

Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.

Together, we are the heart of trust._

_Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected.

Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy._