Technical Sales Engineer/Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for a Technical Sales Engineer/Specialist in Toronto!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: The Technical Sales Engineer/Specialist is a supporting role of our Engineering and Sales Support Teams. These teams are responsible for providing pre- and post-sales technical support for the development and implementation of complex products, applications, and solutions. This role will be reporting to the Engineered Solution Supervisor of our Water Infrastructure – Transport division. In this role, the incumbent will work closely with sales, customer support, and project management teams to support customers. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plans, and additional miscellaneous benefits.

TECHNICAL SKILLS: Basic knowledge of required systems and products including creating and interpreting engineering drawings, production specifications, and testing protocols using either CAD (computer-aided drafting), CAM (computer-aided manufacturing) or CAE (computer-aided engineering) systems. Reviewing and interpreting tender documents with attention to detail, technical specifications, product datasheets, and proposal-related documents.

SOFT SKILLS: Strong communication skills, both written and verbal, with the ability to clearly convey ideas to technical and non-technical audiences. Highly organized and detail-oriented, able to manage multiple priorities and meet deadlines in a fast-paced environment. Collaborative team player who can build strong working relationships across departments and with external partners. Confident and professional presence, with the ability to present information effectively in meetings and customer interactions. Solid project management skills, including planning, coordination, and follow-through to ensure successful outcomes.

RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Pre-Sales:

· Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers, while being assisted by Engineering in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions.

· Assist Engineering Team, who is responsible for providing technical and product expertise, as well as researching and gathering data to understand how to meet the customers consultancy needs or solve the customer problem.

· Work closely with internal colleagues, subject matter experts, and technical and commercial resources to review tender documents.

· Provide essential support to the sales team in quotation creation process for engineered projects.

· Contribute as a technical consultant in efforts to prepare and review project bid package.

· Provide product and application expertise, design support, technical drawing support, etc. Advise sales team on technical requests and implications as they relate to the project.

· Aid Application Engineers and Sales, who are responsible for providing a detailed review of all technical documentation for a project including specifications, plans, drawings, etc. Ensures the proposal is technically viable, and feasible.

Post-sales:

· Work closely with the Engineering Team to prepare and review technical submittals on time and follow up closely with customer for approval.

· Review specifications and ensure submitted drawings are compliant.

· Address promptly the questions from customers on the drawings submitted.

· Work in collaboration with third party vendors to ensure the customer requirements are fully met.

· Work closely with the party who requested post sale support to gain deeper understanding of request and scope the need.

· Support the project managers in providing technical solutions to the customers and Engineers.

· Provide support to the application engineers in conducting application training for customer service and operations.

· Participate in Xylem Watermark volunteer activities

QUALIFICATIONS:

· Knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas, and electric motors.

· Bachelor’s degree in mechanical engineering, automation degree or equivalent experience required

· 0-2+ years of relevant experience. Engineer-in-training (EIT) and recent graduates welcome!

· Knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas, and electric motors.

· Ability to use consistent business processes to achieve desired results, including ability to react appropriately and timely to changing business needs.

· Willingness and ability to always provide superior customer service.

· Ability to effectively communicate verbally and in writing.

· Strong problem-solving and negotiation skills.

·Customer Service and customer support

· Effective interpersonal skills with customers, coworkers, and management

· Strong teamwork and organizational skills with the ability to multi-task.

· Proficiency in Microsoft Office products and the use of computer applications.

· Valid driver’s license with acceptable driving record

DAY IN THE LIFE:

· Occasional light lifting (10-25 lbs.), job site environment.

· Regularly required to sit or stand, reach, bend and move about the facility.

· Regularly required to listen, talk to, and see employees and customers on a daily basis.

Work Environment

· Occasional exposure to job site conditions, e.g., gas fields, petrochemical refineries, mills, mines, construction sites, industrial/power plants, wastewater treatment plants, etc.; occasional exposure to shop noise and fumes.

· Standard office environment free of disagreeable elements.

· Travel as required to fulfill the duties listed above or as required by the Company.

DIVERSITY AND INCLUSION:

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way

water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.