IT Technical Support Engineer

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

An IT Technical Support Engineer brings proven experience and takes responsibility for setting up basic equipment and configuring related software at client sites.

Working closely with the engineering team, this role handles installation and break/fix services for clients and may also be involved in installing and testing new hardware or software.

In addition, the position requires maintaining servers and network hardware, diagnosing and troubleshooting hardware failures, and providing technical support while escalating unresolved issues when necessary.

On-site support for clients is a key part of the role.

Key responsibilities:

• Provides support when problems arise and maintains a log and/or list of all the required repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software and hardware installation and break/fix function at moderate levels of complexity.
• Ensures the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues.
• Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
• Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
• Proactively monitors the ITSM queues.
• Perform stock inventory and assets updates as part of stockroom/ warehouse management process.
• Accountable for quality and timelines of own deliverables, normally receiving little instruction on daily work with general instructions given on newly introduced assignments.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Displays good interpersonal skills.
• Good verbal and written communication skills.
• Good problem-solving skills.
• Ability to take initiative and complete tasks on time within very little daily instruction.
• Ability to work as part of a team and communicate and work across different cultures and social groups.
• Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
• Ability to adapt to different requirements/scenarios.
• Relevant Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers).

Academic qualifications and certifications:

• High school diploma or equivalent qualification.
• Relevant vendor and product certification together with the required vocational training completed preferred.
• A+ certification is beneficial, but not crucial.

Required experience:

• 2+ years of experience in a similar position.
• Demonstrable related experience grained within a similar IT environment.
• Demonstrable related experience with the relevant operating systems on server platforms.
• Experience working in a banking environment is an advantage.

Workplace type:

On-site Working

About NTT DATANTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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