Senior Application Support Engineer

Provide advanced technical support for complex application issues, ensuring prompt resolution and minimal disruption to business operations.

Analyze and diagnose both functional and technical issues in supported applications, taking complete ownership of problems until resolution.

Manage incident and service requests, ensuring adherence to agreed service level agreements (SLAs).

Conduct root cause analysis on incidents and document findings for future reference and improvement.

Collaborate with cross-functional teams to address and resolve application issues and improve overall system performance.

Develop and maintain technical documentation, including user guides and troubleshooting guides, to assist the support team and users.

Perform regular software updates, patches, and maintenance activities on production applications to ensure optimal functionality.

Provide training and support to junior team members and other staff, enhancing their technical capabilities.

Actively monitor application performance and availability, implementing proactive measures to ensure high uptime.

Participate in on-call support rotation as required, responding to urgent operational issues.

Bachelor’s degree in Computer Science, Information Technology, or a related field.

4+ years of experience in application support or a related role, with a proven track record in a senior/lead position.

Strong understanding of application architectures, databases, and integration methodologies.

Proficient in troubleshooting complex technical issues, particularly in enterprise applications.

Strong Experience with relational databases (e.g., Oracle, SQL Server) and familiarity with SQL querying.

Hands-on experience with IIS (Internet Information Services) and application management. - Practical knowledge of cloud platforms (Azure or AWS) and their application deployment/management.

Solid understanding of ticket handling processes and managing support workflows

Excellent analytical and problem-solving skills, able to work under pressure and manage multiple priorities.

Strong communication skills, with the ability to convey complex technical information in a clear and concise manner.

Experience with ITIL or other service management frameworks is desirable.

Experience with automation tools or scripting languages (e.g., PowerShell, Python). -

Familiar with .net application and ability to debug in the source cod

Ability to work collaboratively in a team-oriented environment.

Willingness to participate in ongoing training and professional development opportunities.