Accounts Receivable Specialist

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Accounts Receivable (AR) Specialist is responsible for the end‑to‑end Order‑to‑Cash (OTC) process, ensuring the accuracy and integrity of revenue, efficient billing operations, timely collection of outstanding receivables, and positive customer experience. This role plays a critical part in managing credit risk, cash flow, and working capital while supporting continuous improvement initiatives across finance.

This role reports to the relevant Country Finance Manager

As the Accounts Receivable (AR) Specialist, you will:

Accounts Receivable Operations

• Manage the full spectrum of AR processes including customer billing, credit notes, adjustments, and timely posting of incoming payments.
• Perform accurate daily cash application, ensuring remittances, bank statements, and customer accounts are properly reconciled.
• Monitor, reconcile, and resolve discrepancies in AR sub-ledger and ensure alignment with the general ledger.
• Maintain an up-to-date AR aging report and proactively follow up with customers to ensure timely settlement of accounts.

Credit Control & Collections

• Execute structured and proactive collection activities (calls, emails, reminders) to minimise overdue balances.
• Manage disputes and short payments by investigating issues, collaborating with internal teams, and driving timely resolution.
• Provide weekly updates on collection status, risk accounts, and expected cash inflows to stakeholders.

Customer Relationship Management

• Serve as the primary contact for customer billing, payment enquiries, and statement requests.
• Work closely with Sales, Operations, and Customer Service teams to resolve disputes impacting payment.
• Support customer onboarding by ensuring accurate setup of customer profiles and credit terms.

Financial Reporting, Audit & Compliance

• Prepare AR reports, dashboards, and KPIs to support management decision-making.
• Support interim and year‑end audit requirements by preparing schedules, documentation, and reconciliations.
• Ensure adherence to internal controls, company policies, and relevant accounting standards for revenue and receivables.

Process Improvement & Systems

• Contribute to OTC process optimisation, automation initiatives, and implementation of workflow improvements.
• Assist with documentation, review, and enhancement of Standard Operating Procedures (SOPs).
• Participate in finance transformation or AR system enhancement projects as assigned by the Head of Finance or Finance Manager.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Accounts Receivable (AR) Specialist :

Essential

• Proven experience in Accounts Receivable roles within a medium-to-large organisation or shared services environment.
• Strong understanding of OTC processes, AR accounting principles, and high-volume transaction processing.
• Proficiency with ERP systems (e.g., SAP, Oracle, Netsuite, Microsoft Dynamics) and intermediate Excel skills.
• Excellent communication skills in English (written and verbal).
• Strong attention to detail, accuracy, and ability to meet tight deadlines.
• Highly organised with strong problem‑solving skills and a continuous improvement mindset.
• Customer service‑oriented approach when working with customers and internal stakeholders.
• Ability to thrive in a fast‑paced, deadline-driven environment.
• A team player with strong collaboration skills and a proactive attitude.

Desirable

• Diploma or Degree in Accounting, Finance, Business, or a related discipline.

• Experience working with offshore/outsourced finance teams.

• Familiarity with internal controls, audit requirements, and compliance frameworks.

• Proficiency in Cantonese (spoken and written) to support Hong Kong stakeholders (2 roles available)

• Proficiency in English (spoken and written) to support SG & Malaysia stakeholders (4 roles available)

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

WORKING CONDITIONS

• Hybrid work arrangement – min 3 days per week working from office

If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our success.