IntuitiveEngineering Technician 3- Service NPI
Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Job Description
Primary Function of Position:
Intuitive Surgical, Inc. produces the da Vinci® Surgical System, a minimally invasive robotic surgery system that uses highly complex mechanics, replaceable instruments and accessories, and enhanced three-dimensional visualization to extend surgical technique and precision beyond the limits of the human hand. The Engineering Technician is responsible for supporting Service readiness for all incoming new products and for the transfer of products and processes to sustaining teams. This position works closely with engineering teams during the assembly, documentation, and testing of new products and processes. This position is directly responsible for executing test protocols, documenting results, evaluating new manufacturing process instructions, and providing feedback to engineering and service manufacturing. In addition, the engineering technician assists with developing and maintaining tooling, fixtures, and a clean, well-organized workspace. A strong sense of shared responsibility and shared reward is required as well as a commitment to high product quality.
Roles & Responsibilities:
- RMA line support for FA, Repair, and Final Test of products.
- Use hand tools to disassemble, assemble, and repair mechanical and electrical components.
- Design, build, test, and provide guidance for development of test fixtures and engineering prototypes.
- Provide process feedback to the engineering, service, and training teams.
- Assist with developing and updating Service RMA procedures.
- Support qualification and validation processes for equipment, fixtures, and tooling.
- Support training of Service Operations Technicians within mechanical and electronic assemblies.
- Maintain 6S standards in assigned work areas.
- Provide Manufacturing Systems Production support.
- Other duties as assigned by management/supervisors.
Qualifications
Skills, Experience, Education, & Training:
Required:
- BS in Engineering or STEM
- Education requirement may be waived for internal candidates with 5+ years of experience with Intuitive.
- Proven ability to identify, troubleshoot, and propose solutions to electromechanical failure modes.
- Ability to perform complex failure analysis using proper engineering FMEA methods.
- Familiarity with Six-Sigma methods and ability to apply LEAN concepts.
- Effective use of troubleshooting and measurement equipment like oscilloscopes, multi-meters, function generators, test platforms.
- Familiarity with hand tools and handling techniques for delicate electrical and mechanical components.
- Excellent communication and technical documentation skills.
- Self-starter and motivated to work in a fast paced and dynamic environment.
- Proficient in MS Word, Excel, PowerPoint, and Outlook.
- Ability to perform repetitious duties while standing/sitting for long periods of time.
- Ability to lift up to 50 lbs.
- Ability to travel up to 10% of the time.
Preferred:
- Proficiency in CAD software and GD&T.
- Experience with ERP systems (Agile, SAP, e.g.).
- Knowledge of GMP, GDP, and Quality Systems Regulations.
- Familiarity with machining, post-processing, and modification practices.
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.