NTT DATA, Inc.ServiceNow Senior Technical Consultant
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About the Role
We are seeking an experienced ServiceNow Senior Technical Consultant to join a high-performing delivery team working across enterprise-scale ServiceNow implementations and transformations. This role requires a technically strong consultant who can lead design discussions, produce high-quality documentation, and drive successful client outcomes across complex ServiceNow environments.
You will play a key role in architecture, solution design, hands-on configuration, stakeholder engagement, and workshop facilitation.
With a focus on ITSM HRSD , SPM, ITOM the specialist will ensure seamless integration and functionality across systems. This role requires a deep understanding of ServiceNow tools and processes to enhance operational efficiency and drive business success and ability to design and build integrations.
Key Responsibilities
- Lead technical design and implementation across ServiceNow modules.
- Produce comprehensive High-Level Design (HLD) and Low-Level Design (LLD) documentation.
- Develop and maintain detailed build documentation aligned to delivery standards.
- Configure and customise ServiceNow solutions in line with best practices.
- Facilitate and lead client workshops and trainings (requirements gathering, solution design, playback sessions).
- Provide architectural guidance on integrations and cross-platform solutions.
- Collaborate with functional consultants, developers, and client stakeholders.
- Ensure governance, scalability, and maintainability of delivered solutions.
- Engages in delivery projects, supporting the lifecycle of enterprise application projects.
- Assists with the execution of functional testing of less complex assigned applications.
- Participates in discussions around process design and configuration.
- Maintains documentation, support system testing and authorizations.
- Maintains reports on project status and delivers progress reports.
- Assists with technical preparation of business process workflows and procedures.
- Assists with the preparation of end-user documentation and user manuals.
- Participates in process design workshops and configuration discussions.
Required Experience & Skills
Strong hands-on experience implementing ServiceNow solutions (5+ years preferred).
Proven experience with:
- HRSD (Human Resources Service Delivery)
- SPM (Strategic Portfolio Management)
Experience designing and delivering integrations:
- Integration experience with SAP SuccessFactors (highly desirable)
- Alternatively, strong general integration experience (REST, SOAP, MID Server, IntegrationHub, APIs)
Strong understanding of ServiceNow platform architecture and best practices.
Experience leading workshops and engaging senior business stakeholders.
Ability to translate business requirements into scalable technical solutions.
Excellent documentation skills (design and build artefacts).
Certifications (Mandatory / Highly Desirable)
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) – HRSD (preferred)
- CIS – SPM (preferred)
- Additional certifications (IntegrationHub, ITSM, or other modules) highly regarded
Personal Attributes
- Confident communicator with strong stakeholder management capability.
- Commercially aware and outcome-focused.
- Able to lead technical discussions and provide credible architectural direction.
- Detail-oriented with strong governance discipline.
Why Apply?
- Enterprise-scale transformation programmes
- Hybrid working flexibility across Sydney, Melbourne, or Brisbane
- High-performing ServiceNow delivery environment
- Opportunity to influence architecture and strategic design decisions
If you are a technically strong ServiceNow professional looking to step into a senior leadership role within delivery, we would like to hear from you.
Apply today!
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About NTT DATANTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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