Global Partner Solutions Lead

Block is building new commerce experiences for merchants and PSPs through Afterpay, Cash App Pay, and Clearpay, and Cash App Afterpay. As part of Block's Merchant Services team, you will lead our Global Partner Solutions team, working with business development and sales managers to explain our product, services, and APIs to partners and our most complex merchants during the sales process.

We are remote-first company and you will be a part of a distributed team.

You Will

• Manage a team of Partner Engineers.
• Support partners and merchants through onboarding and ongoing engagement, addressing technical and operational needs.
• Build custom reports, troubleshoot integration issues, and develop sample API integrations to assist partner implementations.
• Collaborate with product and engineering teams to design and prioritize new features for partner and merchant needs.
• Be a liaison between product, engineering, partners, and sales teams to influence the product roadmap.
• Communicate new product features and updates both internally and externally.
• Travel up to 20% of the time to support partnerships and internal collaboration.

You Have

• 5+ years of experience working directly with external customers — including merchants, partners, or businesses.
• Management experience, specifically managing Partner Engineers.
• Experience working with sales leaders.
• Ability to influence product development and advocate for customer needs.
• Skill in communicating technical concepts to non-technical audiences (and vice versa).
• Experience presenting to technical and executive audiences both impromptu and using structured presentations and demos
• A curiosity and experience learning new technologies and solving technical challenges.
• Experience leading technical projects.
• General knowledge of the payments industry.
• Background in software development or other technical fields.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block takes a market-based approach to pay, and pay may vary depending on your location.

Zone A:

$171,800—$257,600 USD

Zone B:

$159,800—$239,600 USD

Zone C:

$151,200—$226,800 USD

Zone D:

$142,600—$213,800 USD