Business Analyst

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATAThe Business Analyst is a seasoned subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization.

This role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

Key Responsibilities

• Act as the primary liaison between business stakeholders, policy owners, and technical teams.

• Analyze and interpret complex business requirements within the context of public sector regulations, policies, and service delivery frameworks.

• Apply structured methodologies to gather, validate, and document business and functional requirements.

• Ensure solutions align with:

Enterprise architecture standards

Government security policies

Compliance and audit requirements

Public sector governance frameworks

• Facilitate workshops with diverse stakeholder groups including:

Operations teams

Policy owners

IT and infrastructure teams

Vendors and system integrators

• Identify operational gaps and document:

Business process flows

Functional specifications

User stories and use cases

Test cases and validation criteria

User manuals and training materials

• Support UAT coordination and traceability of requirements through to implementation.

• Ensure proper documentation and adherence to Change Management and Release Management processes.

• Proactively escalate risks, policy conflicts, or cross-agency dependencies.

• Take ownership of assigned deliverables while operating within public sector governance structures.

• Support service transition and operational readiness activities.

Knowledge, Skills & Attributes

• Strong understanding of public sector service delivery models and governance environments.

• Familiarity with regulatory and compliance requirements in government environments.

• Strong stakeholder engagement skills across multi-tiered government structures.

• Ability to translate policy-driven requirements into structured system specifications.

• Experience working within:

Change Management frameworks

ITIL-based service environments

Risk and compliance frameworks

• Excellent documentation skills with audit traceability awareness.

• Advanced process mapping skills (BPMN / Visio).

• Strong analytical capability to manage complexity and competing priorities.

• High attention to detail and ability to operate within structured governance processes.

• Strong written and verbal communication suitable for senior public sector stakeholders.

Technical Knowledge (Advantageous)

• Experience with government-standard systems such as:

ServiceNow

SAP

SharePoint

Enterprise Document Management Systems

Case Management Platforms

• Familiarity with public cloud platforms and hybrid architectures.

• Working knowledge of ITIL and service integrator environments.

• Understanding of cybersecurity and data protection requirements in public sector settings.

Academic Qualifications & Certifications

• Bachelor’s degree in business, Information Technology, Public Administration, or related discipline.

• Professional in Business Analysis (IIBA) certification preferred.

• ITIL certification required or strongly preferred.

• Project Management certification (PMP / PRINCE2) advantageous.

• Relevant government security clearance (if applicable).

Required Experience

• Extensive experience as a Business Analyst within:

Public sector

Government-linked organizations

Highly regulated environments

• Proven experience in:

Requirement gathering and validation

Process re-engineering

Policy-to-system translation

Multi-stakeholder environments

• Experience supporting large-scale digital transformation or modernization initiatives.

• Experience working within Systems Integrator or service provider environments supporting government agencies.

Public Sector Competency Emphasis

The ideal candidate will demonstrate:

• Governance discipline

• Compliance awareness

• Structured documentation practices

• Strong stakeholder diplomacy

• Risk-conscious decision-making

Workplace type:

On-site Working

About NTT DATANTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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