Practice Director - Japan Managed Services

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Practice Director for Veeva Systems Japan, you will not just lead a team; you will drive significant change within our established, high-potential Managed Services group. Veeva is looking for a leader who is excited to reshape our post-implementation strategy, transitioning the team toward a more proactive, forward-thinking mindset. This is a unique opportunity to take initiative and implement your vision, impacting how we partner with our Japanese customers.

You will guide our talented team of Managed Services consultants, collaborating with customers to ensure Veeva applications are used the right way and keep providing increased value. Our customers succeed with Veeva's applications, we make it easier for them to get drugs to market faster, which helps those that are sick get better faster, and makes the world a healthier place, faster.

This role calls for someone who can contribute at both a hands-on and strategic level, helping us cultivate an even more innovative and impactful Veeva culture. You will be instrumental in defining and implementing best practices, recruiting new team members, and empowering current team members to grow and advance their careers.

If you are a results-oriented leader who thrives in a global, cross-functional environment and is passionate about transforming how we deliver exceptional customer experiences, we encourage you to apply.

What You'll Do

• Lead and develop the Managed Services team, fostering a proactive and growth-oriented environment that supports long-term employee success and engagement
• Drive the strategic reshaping of post-implementation services, introducing and implementing new processes and best practices that enhance customer value and team efficiency
• Increase the team's impact and contribution, overseeing the effective delivery of billable engagements and driving the adoption and ongoing value realization of Veeva products and services
• Provide strong leadership, mentorship, and guidance, actively developing and maintaining innovative consulting processes that align with our proactive service model
• Build and nurture a strong internal network across Veeva’s Sales, Product and Services teams, collaborating to drive cross-functional initiatives and ensure seamless customer experiences
• Cultivate strong, trusted advisor relationships with key customer stakeholders, understanding their evolving needs and proactively identifying opportunities for sustained success
• Champion problem resolution, acting as the primary escalation point for complex after golive issues and ensuring successful outcomes for our customers

Requirements

• Native Japanese and proficient English skills – both verbal and written
• Ability to articulate messages to a business and technical audience
• Proven ability of independent and strategic thinking beyond boundaries
• Proven track record of hiring, training and developing consulting teams of minimum 10 members
• Direct experience selling and managing implementation or post-implementation programs for enterprise software

Nice to Have

• SaaS / Cloud implementation expertise
• Previous P&L responsibility
• Experience with CRM, MDM platforms, Content Management Platforms
• Experience in the Life Science industry

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.