About the Role:

Grade Level (for internal use):

08

S&P Global Corporate

The Role: Collections Analyst (US Shift)

The Team: The Invoice to Cash Collections team handles the key function of client outreach on issued invoices with open balances to identify, address, escalate and resolve any potential disputes that are delaying payment of the invoice by the calculated due date to avoid delinquency. In addition to that, the team sends and receives a large volume of internal and external phone calls and emails that need to be addressed in accordance with Service Level Agreements. We have a team of dynamic and enthusiastic people worldwide.

The Impact: This is a key position to support the function of the Invoice to Cash Collections Team in reducing account receivable delinquency in accordance with division requirements.

What’s in it for you: With the Invoice to Cash Collections Team, no day is a dull day. This is a critical and vigorous position that requires one to work in various applications such as the primary collections system HighRadius, Oracle, Salesforce. There is also a need to be able to create, review and analyze reports created out of those internal systems. The collector also needs to closely work with commercial teams and external clients on a daily basis to resolve disputes.

Responsibilities:

• Receive assigned tasks as assigned for invoices needing outreach.

• Perform outreach client phone calls and emails on invoice acceptance and dispute resolution.

• Provide verbal and/or written billing explanations to client/client services/sales.

• Promptly and precisely process emails.

• Assist with the escalation of key issues to senior management to ensure adherence to established policies and procedures.

• Work with suspension team for recommendations on removing subscription entitlements.

• Ensure all client feedback regarding invoice receipt and or payment, if provided is accurately and precisely documented.

• Provide ad hoc reporting as necessary.

What we’re looking for:

Basic Qualifications:

• BBA/MBA, BS/MS A&F, M.Com

• Excellent communication skills (Verbal / Written)

• Strong analytical and problem solving/research skills with a high attention to detail.

• Basic knowledge to intermediate of MS Office, particularly MS Excel(Pivot tables, V/H Look-ups)

• Ability to independently work as a contributing member in a high-paced and focused team with minimal directions.

• Willingness to work in rotational shifts as per business requirement.

Preferred Qualifications:

• 1 – 3 Years of prior experience of customer services or order management

• Prior experience of working in Salesforce or Oracle

Work Shift: The job requires you to work in the Night Shift (6 PM – 3 AM) and will change to 5pm-2am PK Time during DST.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.   US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group)