Product Manager

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Channel Product Manager.

About the job

This Product Manager will be part of the Email and Messaging product team, focusing on technical platform features and data products.

Responsibilities

In this role, you’ll:

• Research, qualify and build a data based perspective on product opportunities
• Stay up to date on customer data around pain points, feature gaps and requests from our support teams and customer facing representatives
• Engage with the broader strategy of the Email and Messaging product team and their OKRs, and propose roadmap items and product opportunities that align with the broader strategy
• Partner with UX Research to do in depth customer research and discovery work to understand customer pain points and do root cause analysis
• Work with customer and financial data to build opportunity sizing and ROI for proposed features
• Partner with engineering and design to build product requirements and shape product delivery
• Clearly communicate and produce documentation around product requirements and product strategy
• Partner with Product Marketing, Technical Program Managers, Customer Support and GTM to design strategic product release plans that will drive successful rollout and adoption of your product work

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Strong written skills to produce documentation, links to writing samples highly encouraged
• Demonstrated analytical thinking and data based decision making
• Be comfortable learning technical domain knowledge
• Strong understanding of the product life cycle and where product drives decisions
• Experience collaborating with engineering to make product decisions connecting feasibility with customer value
• Comfortable leading discussions and presenting to leadership
• Synthesize and connect incremental customer improvements into larger coherent product growth strategies

Desired:

• Experience shipping products with a user interface component with some basic understanding of design and UX best practices
• Experience partnering with product marketing or marketing
• Relative comfort with csv/excel/google sheets for basic financial calculations

Location

This role will be remote, and based in the United States.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

*Please note this role is open to candidates outside of California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $126,000.00 - $157,500.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $133,400.00 - $166,700.00
• Based in the San Francisco Bay area, California: $148,200.00 - $185,200.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 06/30/2025 but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.