Company Summary

First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Software Services helps build First American's product suite that encompasses the best in class Title Insurance, Settlement and Mortgage solutions platforms. Leverages technology product stack across Microsoft platform predominantly to develop, enhance and maintain the best in class applications. The R & D division delivers solutions for the title insurance industry leveraging the best of NLP, AI and ML.

Job Summary

Administrative Support Associate – Organizational Change Management (OCM)

Role Summary

The Organizational Change Management (OCM) team supports enterprise initiatives by preparing leaders and employees for change. The Administrative Support Associate provides day-to-day administrative and coordination support to help the team operate efficiently.

This role focuses on organizing materials, maintaining trackers, supporting recurring meetings, and ensuring timely follow-up on assigned tasks. The position works under guidance from OCM team members and follows established processes and templates.

Key Responsibilities

Meeting & Program Support

• Assist with scheduling meetings, sending reminders, and coordinating logistics.
• Prepare draft agendas using provided templates and input from team members.
• Compile and format presentation materials based on content supplied by stakeholders.
• Capture meeting notes, manage meeting recordings, and update action trackers as directed.
• Maintain recurring program trackers to ensure status information remains current.

Document & Reporting Support

• Update PowerPoint decks, Excel trackers, and reports with accuracy and consistency.
• Gather and consolidate data from multiple sources into standardized templates.
• Conduct basic quality checks for formatting, completeness, and accuracy.
• Maintain organized file structures within shared repositories.

Administrative Coordination

• Distribute communications and materials to stakeholders as requested.
• Track assigned action items and send structured reminders to stakeholders based on established deadlines and direction from OCM team members. Escalate unresolved items as instructed.
• Support ad hoc administrative requests from the OCM team.
• Assist in maintaining documentation libraries, templates, and version control.

Required Skills & Experience

• 1–3 years of administrative, coordination, or operational support experience.
• Proficiency in Microsoft Excel (basic formulas, data organization).
• Proficiency in Microsoft PowerPoint (formatting, slide updates, template use).
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks with clear prioritization.
• Clear written and verbal communication skills.
• Comfort working in a structured, process-driven environment.
• Familiarity with Microsoft Teams, Outlook, and shared document platforms.

What Success Looks Like

• Materials and trackers are updated accurately and delivered on time.
• Meetings are supported with organized documentation and follow-ups.
• File repositories remain structured and easy to navigate.
• Assigned tasks are completed reliably with minimal rework.
• Team members experience seamless coordination with noticeably reduced administrative burden.

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.