CXM DirectCustomer Support Executive (Spanish Speaking)
Company Overview
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
Reporting Line: Reports directly to the Head of Customer Support
Location: LATAM (Remote)
Your Role
Effectively managing the company chats, E-mails and calls
-Identifying and assessing customer’s needs to achieve satisfaction
-Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and
Portal -Offer support to the lead/client within the specified time frame
-Updating CRM and keeping records of all communications and action taken
-Interact with other departments to solve inquires raised by clients that requires further investigation by
sending tasks
-Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
-Work independently and in teams
-Follow standard processes and procedures. Requirements
-Proven customer support experience
-Experience/background in Forex and the Financial Market is a plus
-Excellent command of the English and Portugese languages, both verbal and written
-Proficiency in the use of Microsoft Office Word, Excel, Outlook
-Strong phone contact handling skills and active listening
-Ability to work under pressure and meet deadlines
Bonuses and commissions
Bonuses and commissions highly depends on the sales results and depending on experience and job scope.
Account Executives motivation and compensation scheme will be shared during interview.