Collaboration Sr Engineer - Hyderabad-Hybrid

Collaboration Sr Engineer - Hyderabad-Hybrid

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.Discover what your 25,000 future colleagues already know: Why Syneos Health• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. • We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Job Summary   

The Collaboration Senior Engineer will work in partnership with other collaboration service tower owners to manage collaboration services/applications in the delivery of our collaboration suite of solutions.  Areas of responsibilities to include solutions engineering, systems delivery, service management, and senior technical support for all in scope collaboration related services.  Activities to include work associated with both projects and service management of new and existing services.  The Collaboration Senior Engineer will also work closely with staff from other infrastructure service areas that provide supporting services in the design, delivery, and management of our collaboration suite of products. 

Job Responsibilities  

• Responsible for the end-to-end service management and delivery for assigned collaboration solutions 

• In partnership with other service owner leads, develop service management and solutions delivery plans in support of assigned collaboration solutions 

• Responsible for governance, service management, and technical administration of assigned solutions within overall collaboration suite 

• Ensures assigned collaboration solutions are managed and maintained in alignment with all associated technical and security standards 

• In partnership with collaboration architects/strategists, conducts research and provides recommendations on the standards and configurations of the existing collaboration environment 

• Provides expert level advice, support, and consultancy in the development and delivery of collaboration related business cases and technologies 

• Prepares and delivers presentations to management that inform them of issues and opportunities with assigned collaboration solutions 

• Provides high-level analysis and reporting on application health for assigned solutions/services within the application portfolio 

• Provides expert level support for deployed solutions and interfacing with support staff when necessary to assist in resolution of escalated complex technical issues within defined SLAs 

• Develops and reviews test plans and test scripts so that services are sufficiently tested and maintained to ensure high availability and stability of all assigned solutions

 

Qualifications 

• Bachelor’s degree or equivalent in the field of Computer Science or similar technology related area 

• Expert level expertise in one or more of the Microsoft365 foundational services (e.g. Exchange, Teams, SharePoint).  Experience across additional Microsoft365 services areas preferred. 

• Experience with Intune / Mobile Device Management preferred 

• Significant experience with both Project Management and Service Management disciplines while working within a large organization 

• Experience working in a matrix support model in the delivery of collaboration services to end users

 

Years of Experience

5-6 years of experience

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.  

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.