ICON plcSupervisor, Laboratory
Supervisor, Chemistry Laboratory
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
Job Description Summary
To ensure the Central Laboratory is meeting the highest quality standards. To supervise the technical staff and perform the general technical assignments and testing in the Clinical Chemistry Laboratory in accordance with current procedures-and quality standards, under the supervision of the Manager or above, ensuring that agreed turnaround are achieved.
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
The Role:
The supervisor is accountable for leading and managing a team of scientists and/or laboratory technologists to support Biochemistry testing services that achieve quality standard and timeline requirements.
Recognise, exemplify, and adhere to ICON's values which centre around our commitment to People, Clients, and Performance.
As a supervisor, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Supervises the daily activities of the laboratory department within quality and budgetary guidelines.
Ensures work in accordance with agreed tum around time by daily review of department pending lists.
Perform technical assignments and testing and issue reports in accordance with written procedures.
Adheres to written internal and external quality control procedures to ensure the quality of the results.
Responsible for the quality and compliance with CAP, relevant regulations and other relevant standards as determined by the company.
Ensuring the laboratory adheres to standard operating procedures and protocol requirements during each day.
Manages projects and workload assignments and timely completion by team.
Plan and coordinate the daily operational activities for the team members.
Monitors reagents and supplies for section and assists in the performance of all related tasks for managing inventory.
Effectively monitors laboratory operations in section and provides guidance to staff for all issues that arise including but not limited to, instrument failures, reagent/ quality control issues, sample integrity issues, delays in testing and communication of abnormal result.
Identifies the key elements of a situation and any gaps and inconsistencies in data. Makes rational judgements from available information and analysis. Actively participates in Root cause analysis investigations and process improvement initiatives.
Creates an environment that-motivates people; Identifies development opportunities for self and others; Acts as a coach and mentor and shares expertise. Maintain a positive working environment ensuring staff motivation in particular periods of high workloads. Maintain low levels of staff turnover, actively contributing to the retention of key individuals.
Set clear goals and objectives with staff through the performance review programme.
Recruit, train and develop staff in the various sections of the laboratory as required.
Performs continuing education of laboratory staff in the various sections of the laboratory as required.
Establishes good relationships internally and externally. Interacts with other departments, such as Project Management, LIS, Scientific Affairs, Global Validations, QA, Client Services and Global Labs. Also Interacts with clients and internal/external auditors.
Assists in the evaluation of and validation of new methodologies and instrumentation working closely with Global Validations Department.
Ensure there are sufficient personnel to cover workflow through staffing rosters, holiday approvals and overtime scheduling if required. Organize staff to work outside of normal working hours when required.
To deputise for the Manager or above in the event of his or her absence.
Any other relevant tasks as assigned by management.
You will need:
bachelor’s degree in a Biomedical Science or Biotechnology
MSc specialising in Biochemistry is highly desirable
Experience of a minimum of 5 years working in a Biochemistry laboratory
Experience with CAP and/ or ISO-15189 accreditation
Excellent communication skills
Ability to manage multiple projects and exhibit appropriate time management skills
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply