Payment Partnership Manager

As a Payments Partnership Manager, you will play a key role in optimizing and expanding our global payment capabilities while ensuring a seamless experience for creators and members. You’ll manage strategic payment partnerships, drive efficiencies in pay-ins and payouts, and identify opportunities to enhance our payment infrastructure.

This role requires strong analytical skills, relationship management, and cross-functional collaboration to deliver a reliable and frictionless payment experience. Your work will directly impact how creators get paid and how members support the content they love.

Key Responsibilities:

• Optimize Payment Operations: Identify and prioritize opportunities to increase TPV, reduce cost, enhance efficiency and optimize both pay-in and payout processes.

• Monitor Performance & Industry Trends: Stay ahead of industry developments, analyze payment performance metrics, and propose new initiatives or payment methods to improve customer experience.

• Manage Partner Relationships: Oversee day-to-day interactions, escalations, contract negotiations, quarterly business reviews (QBRs), and performance scorecards with key payment partners.

• Drive Strategic Decision-Making: Work closely with technical leadership to influence key decisions, set priorities, and ensure the successful execution of payment-related projects.

• Cross-Functional Collaboration: Partner with teams across engineering, product, finance, data science, legal, compliance, and support to assess, onboard, and optimize best-in-class payment solutions.

• Improve Payment Resilience: Work with partners to implement best practices, identify and mitigate points of failure, resolve incidents, and document key processes to ensure reliability and scalability.

What We're Looking For:

• 3+ years of proven experience in payments, fintech or consulting roles with a focus on strategy and partnerships.

• Deep understanding of payment processing, payment networks, and global payment trends.

• Strong analytical and problem-solving skills with a data-driven approach to decision-making.

• Ability to operate independently, navigate ambiguity and complex issues with minimal guidance.

• Excellent relationship management and negotiation skills, with the ability to collaborate effectively across internal teams and external partners.

• Ability to work in a fast-paced environment, managing multiple projects simultaneously with a high degree of ownership.

This role is ideal for someone who is passionate about payments, thrives in a collaborative environment, and enjoys working at the intersection of technology and finance to drive meaningful business impact and a world class experience to our creators and members.