FlyFlatClient Service Team Lead Position- Latin America (Remote)
Client Service Team Lead Position- Latin America (Remote) - Ascend | Career Page (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-WNGRBS6'); .primary-color { color: #6C63FF; } .bg-primary-color { background-color: #6C63FF; } .btn-info, .btn-info:hover { background-color: #6C63FF; } .btn-apply, .btn-apply:hover { background-color: #6C63FF !important; border-color: #6C63FF !important; } .search-form { width: fit-content; margin: 0px auto 20px; padding: 10px; width: 60%; } .select2-container { width: 100% !important; } .search-dropdown-options { position: absolute; margin: 5px -12px; width: calc(100% - 17px); border: 1px solid #cacaca; border-top: 0px; z-index: 1; background: #fff; max-height: 200px; overflow: auto; border-radius: 0px 0px 6px 6px; } .search-dropdown-options li { cursor: pointer; } .search-dropdown-options ul li:hover { background-color: #5897fb; color: white; } .search-dropdown-options label { width: calc(100% - 22px); font-size: 14px; } .search-dropdown-placeholder { font-size: 14px; margin: 3px; cursor: pointer; } .select2-container--default .select2-selection--single { height: 38px !important; } .select2-container--default .select2-selection--single { height: 38px !important; border: 1px solid #ced4da !important; } .select2-selection__arrow { height: 36px !important; } .select2-results__option { font-size: 14px; } .select2-selection__rendered { line-height: 38px !important; font-size: 14px; color: #969696; } .width-100 { width: 100%; } ::-webkit-input-placeholder { /* Chrome/Opera/Safari */ font-size: 14px; color: #969696; } ::-moz-placeholder { /* Firefox 19+ */ font-size: 14px; color: #969696; } :-ms-input-placeholder { /* IE 10+ */ font-size: 14px; color: #969696; } :-moz-placeholder { /* Firefox 18- */ font-size: 14px; color: #969696; } @media (max-width: 575px) { .search-form { width: 100%; } .display-4{ font-size: 2.5rem; } } .positions { font-size: 16px; color: #808080; } .serach_count { padding: 4px; } .empty-result { color: #808080; } .fa-chevron-right { padding: 0px 8px; }
Client Service Team Lead Position- Latin America (Remote)
Brazil, Indiana, United States Concierge Team
$ 1,200.00 - 1,600.00 (US Dollar)
Apply for Position Or refer someone
Job Openings Client Service Team Lead Position- Latin America (Remote)
About the job Client Service Team Lead Position- Latin America (Remote)
Client Service Team Lead | Remote | Luxury Travel
We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography
About Ascend
Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.
We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We're at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world.
Our clients- founders, investors, and executives from venture capital, family offices, private equity, and beyond- expect exceptional service delivered with speed, accuracy, and sophistication.
The Role
We're looking for an experienced luxury travel professional who combines search expertise, exceptional client communication, and leadership to deliver five-star service at scale.
You'll lead a team of Client Service Members while personally handling VIP and high-complexity clients. You'll own the complete client journey from intake through delivery, coach your team daily, and ensure every interaction reflects Ascend commitment to effortless luxury.
What you'll do:
Client Service & Optimization
- Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics
- Master complex travel optimization using award programs, creative routing, and premium fare strategies
- Build polished quotes with clear reasoning, value explanations, and trade-off analysis
- Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team's work
Team Leadership
- Lead and coach 3-5 Client Service Members with daily feedback and real-time problem-solving
- Supervise all client searches and communications during your shift
- Run weekly team reviews to improve search quality and communication
- Identify when team members need support or are ready for more complex work
Operational Excellence
- Ensure seamless handovers between teams and shifts
- Collaborate with Ticketing and Trip Fulfillment on bookings and confirmations
- Propose search optimizations and training improvements
- Handle escalations with empathy and confidence
What You Bring
Must have:
- 3+ years in luxury travel, premium concierge, or high-touch client service
- Deep expertise with Sabre GDS- you're proficient in flight search, fare rules, and creative routing
- Experience with mileage programs and premium booking methods
- Excellent written communication- your quotes are clear, polished, and reflect luxury standards
- Track record of meeting 95%+ SLA or quality standards
- Leadership or mentoring experience- you've coached others, even informally
- Calm under pressure- you prioritize effectively when requests pile up
Nice to have:
- Background in luxury hospitality or high-end concierge services
- Experience with VIP or high-net-worth clients
- Familiarity with workflow tools, mileage platforms, or CRM systems
- Passion for travel and miles & points optimization
You don't need to check every box- if you have 80% of the skills and the drive to learn, we want to hear from you.
Why Ascend
Clear growth path Your progression: Client Service Team Lead Concierge Manager Senior Manager Associate Director. We promote from within based on performance. You're not just executing- you're helping shape how Ascend Client Service function scales globally.
Build, don't just execute We're implementing our concierge framework and career systems now. Your insights on search methodology, training, and client communication will directly influence how we work.
Real support
- Lead capable people who want to grow
- Partner with your Concierge Manager on team development
- Work with Process Management team to improve workflows
- Quarterly reviews with clear feedback and development focus.Compensation is reviewed based on performance, with clear milestones tied to progression.
Work-life balance
- Predictable scheduling- you'll know your shift in advance
- Clean transitions between shifts
- Global team- talented colleagues across continents.
- Merit based performance incentives.In addition to your base salary, you are eligible to receive a 3% company profit share distributed equally across the team. When Ascend has a strong month, this can add $250 - $500 (or more) to your monthly take-home.
What Success Looks Like
First 90 days: You are leading your shift independently with 95%+ SLA adherence. You are handling VIP clients with confidence. You are coaching team members with specific, actionable feedback and your team's quote accuracy is at 98%+.
Within 6-12 months: You are consistently delivering on all quality metrics, you have built strong relationships with key VIP clients, and you have led at least one initiative that measurably improved search quality or team performance.
.
Our Values
Customer Obsession - We win when our customers winUrgency with Impact - Clients expect answers in minutes, not hoursRadical Candor - Honest, direct, respectful feedback builds trustOwnership - If something breaks, we fix itRelentless Excellence - Good enough is never enough
Why You'll Love This Role
This is perfect for someone who:
- Wants to work with founders, investors, and global business leaders
- Sees themselves at Ascend for years, building toward management roles
- Takes pride in delivering exceptional experiences and developing others
- Values coaching and building team capability
- Wants to master advanced travel optimization strategies
Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Package Details
Compensation & Benefits
Base Salary: $1200 - $1,600/month USD, depending on location and experience. In addition to your base salary, you are eligible to receive a 3% company profit share distributed equally across the team. When Ascend has a strong month, this can add $250 - $500 (or more) to your monthly take-home.
Benefits:
Travel perks: Access to Ascend at-cost booking for personal travel
Clear career path with merit-based progression
Performance-based salary increases as you advance
Global collaboration with talented teams
Apply for PositionOr refer someone
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Client Service Team Lead | Remote | Luxury Travel
\nWe are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography
\nAbout Ascend
\nAscend helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.
\nWe've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We're at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world.
\nOur clients- founders, investors, and executives from venture capital, family offices, private equity, and beyond- expect exceptional service delivered with speed, accuracy, and sophistication.
\nThe Role
\nWe're looking for an experienced luxury travel professional who combines search expertise, exceptional client communication, and leadership to deliver five-star service at scale.
\nYou'll lead a team of Client Service Members while personally handling VIP and high-complexity clients. You'll own the complete client journey from intake through delivery, coach your team daily, and ensure every interaction reflects Ascend commitment to effortless luxury.
\nWhat you'll do:
\nClient Service & Optimization
\n- Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics
- Master complex travel optimization using award programs, creative routing, and premium fare strategies
- Build polished quotes with clear reasoning, value explanations, and trade-off analysis
- Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team's work
Team Leadership
\n- Lead and coach 3-5 Client Service Members with daily feedback and real-time problem-solving
- Supervise all client searches and communications during your shift
- Run weekly team reviews to improve search quality and communication
- Identify when team members need support or are ready for more complex work
Operational Excellence
\n- Ensure seamless handovers between teams and shifts
- Collaborate with Ticketing and Trip Fulfillment on bookings and confirmations
- Propose search optimizations and training improvements
- Handle escalations with empathy and confidence
What You Bring
\nMust have:
\n- 3+ years in luxury travel, premium concierge, or high-touch client service
- Deep expertise with Sabre GDS- you're proficient in flight search, fare rules, and creative routing
- Experience with mileage programs and premium booking methods
- Excellent written communication- your quotes are clear, polished, and reflect luxury standards
- Track record of meeting 95%+ SLA or quality standards
- Leadership or mentoring experience- you've coached others, even informally
- Calm under pressure- you prioritize effectively when requests pile up
Nice to have:
\n- Background in luxury hospitality or high-end concierge services
- Experience with VIP or high-net-worth clients
- Familiarity with workflow tools, mileage platforms, or CRM systems
- Passion for travel and miles & points optimization
You don't need to check every box- if you have 80% of the skills and the drive to learn, we want to hear from you.
\nWhy Ascend
\nClear growth path Your progression: Client Service Team Lead Concierge Manager Senior Manager Associate Director. We promote from within based on performance. You're not just executing- you're helping shape how Ascend Client Service function scales globally.
\nBuild, don't just execute We're implementing our concierge framework and career systems now. Your insights on search methodology, training, and client communication will directly influence how we work.
\nReal support
\n- Lead capable people who want to grow
- Partner with your Concierge Manager on team development
- Work with Process Management team to improve workflows
- Quarterly reviews with clear feedback and development focus.Compensation is reviewed based on performance, with clear milestones tied to progression.
Work-life balance
\n- Predictable scheduling- you'll know your shift in advance
- Clean transitions between shifts
- Global team- talented colleagues across continents.
- Merit based performance incentives.In addition to your base salary, you are eligible to receive a 3% company profit share distributed equally across the team. When Ascend has a strong month, this can add $250 - $500 (or more) to your monthly take-home.
What Success Looks Like
\nFirst 90 days: You are leading your shift independently with 95%+ SLA adherence. You are handling VIP clients with confidence. You are coaching team members with specific, actionable feedback and your team's quote accuracy is at 98%+.
\nWithin 6-12 months: You are consistently delivering on all quality metrics, you have built strong relationships with key VIP clients, and you have led at least one initiative that measurably improved search quality or team performance.
\n.
\nOur Values
\nCustomer Obsession - We win when our customers winUrgency with Impact - Clients expect answers in minutes, not hoursRadical Candor - Honest, direct, respectful feedback builds trustOwnership - If something breaks, we fix itRelentless Excellence - Good enough is never enough
\nWhy You'll Love This Role
\nThis is perfect for someone who:
\n- Wants to work with founders, investors, and global business leaders
- Sees themselves at Ascend for years, building toward management roles
- Takes pride in delivering exceptional experiences and developing others
- Values coaching and building team capability
- Wants to master advanced travel optimization strategies
Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
\n\n\n
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