FlexSenior Director, Compliance Governance & Operations
Seeking a Senior Director of Compliance Governance & Operations with 10+ years of experience in CMS and licensing/exam management to oversee compliance teams and ensure regulatory compliance.
As Flex scales rapidly, the strength of our compliance infrastructure is mission-critical.
We are seeking a seasoned and strategic compliance leader to serve as Head of Compliance Governance and Operations, providing oversight and guidance to established, high-performing teams managing Flex’s Compliance Management System (CMS) and License & Exam Management (LEM).
Compliance Management System (CMS)
- Provide strategic oversight of a team that operates Flex’s enterprise-grade CMS, ensuring integration of policies, training, complaints, vendor oversight, and regulatory engagement.
- Ensure internal compliance policies are maintained and updated in line with federal and state laws, and bank partner requirements.
- Oversee the framework for role-based training programs and ensure adaptability to risk exposure, job function, and regulatory changes.
- Govern complaint management processes, reinforcing accountability for timely responses, effective remediation, and organizational learning.
- Ensure third-party risk management standards are consistently applied through vendor due diligence and oversight.
- Represent Flex with regulators and bank partners, reinforcing transparency and credibility while supporting the team’s execution.
License & Exam Management (LEM)
- Provide oversight of licensing operations, including acquisition, renewals, amendments, and change management.
- Oversee exam coordination, ensuring the team delivers precise and timely responses to regulatory inquiries and exams.
- Ensure centralized records of license and exam documentation, deadlines, and filings are consistently maintained.
- Support the team in proactively engaging regulators to anticipate and address issues before escalation.
- Partner with Legal, Operations, Finance, and other teams to ensure licensing and exam readiness is embedded across the business.
Leadership & Cross-Functional Partnership
- Set strategy, priorities, and performance expectations for CMS and LEM teams while supporting their day-to-day execution.
- Serve as an escalation point and executive representative for CMS and LEM, ensuring alignment with business needs and regulatory obligations.
- Represent Compliance in internal and external forums, balancing regulatory requirements with business strategy.
- Build visibility for the team’s contributions across the company, ensuring recognition and alignment at the senior leadership and board level.
- Continue to mentor and develop team members, creating future leaders while sustaining high standards of precision and accountability.
Who You Are
- 10+ years of compliance experience, with deep expertise in CMS and licensing/exam management at a fintech, bank, or other regulated financial services provider.
- A proven leader with experience overseeing established compliance teams and aligning them to enterprise priorities.
- Deep knowledge of CFPB, FDIC, state lending regulators, and bank partner compliance frameworks.
- Skilled in regulatory engagement, exam management, and proactive risk mitigation.
- Cross-functional operator who builds alignment between compliance obligations and business operations.
- Strong communicator who can amplify the work of specialized teams and translate complex regulatory requirements into actionable, business-friendly guidance.
- Mentor and coach who grows talent while ensuring consistent, high-quality execution.
Why Join Us
This role is central to maintaining Flex’s license to operate and reputation with regulators, partners, and customers. You’ll gain:
- Enterprise visibility across senior leadership, board, regulators, and banking partners.
- Ownership of compliance infrastructure that powers Flex’s ability to scale responsibly.
- Opportunity to define “best-in-class” CMS and licensing practices in fintech lending.
- Direct impact on Flex’s regulatory credibility and consumer trust.