Customer Service Representative

Job Description

We are seeking a dynamic and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for managing the complete client lifecycle, from initial development to post-order support, ensuring exceptional service and driving sales growth.

Key Responsibilities

This is an office-based role at our Wroclaw office.

• Initiate and manage client development requests for workwear next to team sports apparel, specializing in heat transfer labels and embellishments while building and maintaining strong relationships with assigned clients.
• Partner with Design and Tech Sales teams to create custom account presentations for workwear, sports shirts and teamwear based on client briefs.
• Receive, validate, and process client samples and production orders for garment embellishments, managing internal communications with cross-functional teams.
• Proactively address and resolve client quality issues regarding label application or product durability, escalating as necessary to ensure smooth order fulfillment.
• Act as the primary point of contact for all client inquiries, providing timely updates on development, order and production status for workwear and team sports projects.

Qualifications

• First experience in customer service, account management, or merchandising, preferably within the apparel or related industry.
• Understanding of the end-to-end client lifecycle and order management processes.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Detail-oriented with strong organizational and problem-solving abilities.
• English and Polish proficiency is compulsory alongside proficiency in relevant software and systems (e.g., order management systems).

Additional Information

What we offer

Here's a glimpse of the great benefits you can expect:

• Financial & Health Benefits:
  • Benefit from medical care, co-financing for sports activities.
  • Enjoy shopping vouchers.
• Work-Life Balance: 
  • Take advantage of Home Office opportunities.
• Continuous Development: 
  • Access Avery Dennison Learning & Development programs to support your career growth.
• On-site & Community: 
  • Utilize free parking, enjoy free coffee/tea at the workplace, and participate in Annual Summer and Christmas events, including volunteer activities.

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.

Our Wroclaw location, founded in 2007, is a collaborative and dynamic environment that supports our Thermopatch Polska division and employs approximately 51 talented individuals. Here, we produce transfers and emblems for the Apparel sector, serving world-class brands. Key functions at this site include Customer Service, Graphics, Administration, Production, Quality Control, Expedition, Plotter Department, and Sales, offering diverse career paths and opportunities for growth.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at Requestaccomodation@eu.averydennison.com. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.