Support Specialist L3

-       Provide expert service support as L3 specialist for the service.

-       Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.

-       Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.

-       Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.

-       Problem corrective action plan proposals.

-       Deploying bug-fixes in managed applications.

-       Gather requirements, analyze, design and implement complex visualization solutions

-       Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.

-       Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.

-       Provide technical feedback and mentoring to teammates