WillHireTechnical Support Engineer - Adaptive Planning
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun!
About the Role
The Workday Adaptive Planning Support team is seeking an experienced Support Engineer passionate about tackling complex technical challenges in a fast paced environment. In this customer-facing role, you will partner closely with our Product Development and Support Analyst teams as an escalation point to deliver creative workarounds and long-term solutions for our global customer base.
You will take ownership of a diverse case queue, as part of a global team supporting our Adaptive Planning Suite which may include Financial Planning, Reporting, and Integration products while ensuring customers receive timely, high-touch updates. The ideal candidate brings a background in SaaS support, a foundational understanding of programming, and proven experience supporting enterprise-grade web applications.
Location & Shift
This role is based in our Warsaw office. We are looking for local candidates or those willing to relocate to the area. To foster collaboration and connection, you can expect to work from the office at least 50% of the time.
Standard Shift: 9:00 am – 6:30 pm CET.
On-Call: Participation in a global on-call rotation to provide weekend and holiday cover on an occasional basis.
About You
Basic Qualifications
5+ years' experience in a Technical Support related role.
2+ years' experience as a support engineer with an enterprise cloud based software application
Experience managing highly escalated cases across multiple enterprise customer accounts.
Other Qualifications
Excellent analytical skills and ability to come up with solutions / workarounds to complex problems
Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability.
Proactive, empathetic, team player who is responsive to customer needs and concerns
Have attention to detail and deep understanding of support best practices
Experience collaborating with internal development and/or QA teams, acting as a customer advocate.
Previous experience or knowledge of finance and/or financial planning software applications or integrations
Have these technical skills:
Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming language
Working with data formats such as XML and JSON
Troubleshooting Web Services / APIs
Troubleshooting full stack web applications
Using ELK / any log aggregation tool to troubleshoot technical problems
Attention to detail and accuracy
Additional desirable skills:
Implementation or support of software integrations
JavaScript knowledge
Workday Pay Transparency Statement (For Poland Locations Only)
Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills, and educational qualifications, level of responsibility, demands of the role, work location and business need. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: POL.Warsaw
Primary Location Base Pay Range: zł167,200 PLN - zł250,800 PLN
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.
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