Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Senior Enterprise Applications Administrator plays a pivotal role in driving the efficiency and innovation of our enterprise applications. With a focus on managing application settings, gathering business requirements to solve new challenges, contributing to solution design, delivering new functionality, and providing advanced end-user support and training. The Senior Enterprise Applications
Administrator serves as a technical subject matter expert, fostering collaboration across teams, and implementing solutions that solve complex business challenges, enhance user proficiency and satisfaction within our enterprise ecosystem.

Essential Duties & Responsibilities:

● Configure and optimize enterprise applications to ensure alignment with business goals, scalability, and performance.
● Play a key role in developing and deploying new features, functionalities, or customizations to support high-priority projects and business objectives.
● Perform thorough testing and quality assurance efforts for developed features or enhancements to guarantee functionality, reliability, and user-friendliness.
● Identify opportunities for process enhancement, automation, or optimization within enterprise applications to improve efficiency and user experience.
● Collaborate closely with stakeholders to gather, analyze, and document business requirements for new requests, translating them into technical specifications.
● Contribute to the design and architecture of new solutions or enhancements within enterprise applications based on gathered requirements, ensuring alignment of technical solutions with business needs and objectives.
● Provide advanced technical support and troubleshooting for complex issues faced by end-users, offering in-depth guidance and solutions.
● Act as a subject matter expert and escalation point for intricate technical problems and user inquiries.
● Facilitate knowledge transfer sessions to disseminate best practices and promote user proficiency.
● Maintain detailed documentation of configurations, solutions, and support procedures, adhering to best practices and compliance standards.
● Help define and enforce governance policies and procedures related to application configurations, software development lifecycle (SDLC), and user access.
● Help evaluate emerging technologies and their potential application within the enterprise environment.

Recommended Experience & Education
Minimum Years of Experience

Typically requires a minimum of 5 years of related experience; or 3 years and an
advanced degree

Education Level Bachelor’s degree in engineering, technology, physics, math, or another related field or equivalent work experience

Knowledge, Skills, & Qualifications
Required

● Proficiency in managing and configuring enterprise-level applications, such as ERP systems, CRM platforms, HRIS applications, etc.
● Expertise in configuring and customizing application settings, including user roles, permissions, workflows, security settings, fields, page layouts, and automation tools.
● Capability to identify opportunities for automation, optimization, efficiency gains, and user experience improvements within enterprise applications.
● Strong analytical and problem-solving abilities to address complex business challenges and identify innovative solutions within applications.
● Ability to align technical decisions with broader business strategies and long-term objectives.
● Project planning, task prioritization, and time management skills to successfully contribute to projects, ensure deadlines are met, and manage multiple tasks effectively.
● Excellent communication skills to engage with end users and stakeholders, gather requirements, present solutions, and facilitate effective collaboration between technical and non-technical teams.
● Ability to create comprehensive training materials, user guides, and documentation to support end-users and internal teams.
● Eagerness to learn and adapt to new technologies, frameworks, and industry trends to drive continuous improvement within the application ecosystem.

Preferred

● Master’s degree in engineering, technology or related discipline.
● Familiarity with SDLC methodologies (such as Agile, Scrum, Waterfall) to manage the development and deployment processes effectively.
● Experience implementing or supporting system integrations
● Application-specific certifications and/or training completion acknowledgements demonstrating advanced proficiency
● Thorough understanding of best practices related to development, deployment, change management, and version control
● Experience in mentoring junior team members, providing guidance, and sharing expertise to foster skill development within the team.

Physical Demands

● Ability to lift a minimum of 5 pounds to a maximum of 10 pounds unassisted
● Ability to stand, sit, stoop, walk, stretch, reach, and use full range of body motions
● Manual dexterity as required for specific equipment

The salary range for this position is: TBD

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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