Technical Program Manager, People Solutions

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe’s People Solutions team is a highly collaborative, cross-functional team that drives key technical and process solutions delivery for the People Team at Stripe, working with stakeholders across the People Team, Finance, Corporate Technology, Workplace and more. Stripes are the users of the solutions we deliver, and our primary goal is to deliver a world class employee experience rooted in technology. We work with many different teams at Stripe, and serve as internal consultants to various stakeholders and leaders. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We are strategy driven, with an execution mindset.

What you’ll do

The Solutions team is responsible for the design, implementation and enhancement of Stripe Employee Experience technology. You will apply your innovative thinking, business process and technical systems expertise to deliver digital solutions that ultimately improve the employee, manager, candidate, and internal team experiences.You will undertake a wide variety of responsibilities from strategic technical roadmapping, user interviews, requirements confirmation, vendor evaluations, technical solution design, system design and data architecture consultation, and technical project management and execution for the full software lifecycle. To achieve this vision, you will partner with many partners across the organization such as business stakeholders, process and policy owners, engineers, program managers, product managers, communications, legal, and internal subject matter experts. As a consultant and strategist you will have domain expertise in internal systems, technical fluency, agility, and excellent project management skills to advise leaders, guide projects, and ultimately design and deliver superior solutions which will ensure operational readiness for scale across our global organization.

Responsibilities

• Partner with stakeholders across organizations and teams to develop a deep understanding of their strategic priorities and the employee experience they intend to deliver to achieve these goals.
• Partner with stakeholders to set a multi-quarter roadmap for changes and enhancements they intend to see in their technology stack. Work with your own leadership team and partners to ensure ROI of roadmap items is understood to capture resource capacity to execute the roadmap.
• Enable your stakeholders to succeed at delivering on their solutions roadmap by driving discovery, planning, and developing systems solutions across our infrastructure.
• Be a product leader by connecting with and deeply understanding Stripes needs that enable an exceptional Employee Experience. Create mock ups of intended experiences to facilitate feedback and alignment on the solution business requirements.
• Conduct third party vendor analysis and make build or buy recommendations to stakeholders that are based on industry expertise and ROI.
• Work cross-functionally with engineers, designers, systems analysts, and program managers to translate requirements into technical design and to build solutions that deliver the intended employee experience.
• Create and present content related to projects, facilitate working sessions, and communicate a compelling product strategy with stakeholders that aligns with business priorities, budgets and ultimately enhances employee experience goals.
• Leverage data and storytelling to support decision-making, escalate risks, define ROI of requested solutions and monitor adoption of solutions.
• Leverage KPI’s and user feedback to evaluate solutions and influence solution roadmap priorities.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience in product development, technical program management, internal systems design, in an internal business function (ex. HR, Finance, IT)
• AI/LLM fluency, including practical experience using LLM-based tools.
• Experience working in high-growth and/or technology companies.
• Ability to understand and map out system agnostic business requirements and support their translation to tech.
• Strong communication and collaboration skills, with experience partnering with a broad set of cross-functional stakeholders at all levels.
• Experience working with complex, interconnected systems.
• Acute business acumen and understanding of organizational issues and challenges.
• A demonstrated ability to operate effectively in ambiguous, dynamic, high velocity situations.
• Expertise in managing and drawing insights from data, while navigating complexity and building new processes.

Preferred qualifications

• Bachelor’s degree in business administration, human resources, technology or a related field.
• Experience working in a software engineering team or organization.
• Basic understanding of core internal systems (ex. HRIS, ATS, CRM, LMS, Ticketing, Finance systems).