L2 IT Technician

**Why work at Nebius**Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

**Where we work**Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.

The role

We’re looking for an L2 IT Technician in data center to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer to This role focuses on troubleshooting of high-performance server hardware, including GPU clusters.

You will be deeply involved in resolving complex hardware incidents, proactively handling L1/L2 support via the ticketing system. Working closely with IT infrastructure engineers and L3 technicians, you will help optimize diagnostics, reduce resolution times, and continuously improve SLA performance.

This role requires shift work (day & night), that will be compensated.

You’re welcome to work on-site at our colocation facility in Masmiya, Israel. 

Your responsibilities will include

• Solve hardware related issues with servers, involving in-depth advanced level troubleshooting

• Report to hardware problem management, execute workarounds and solutions

• Solve proactively L1/L2 tasks through ticket system

• Update new processes and documentation for IT hardware team

• Collaborate with IT infrastructure engineers and L3 Technicians to improve SLA with complex diagnostics

• Improve support processes, documentation and training materials

• Basic level of network tasks, troubleshooting and support

Requirements

• Knowledge of datacenters, and server equipment

• Advanced knowledge of IT hardware and practical experience of troubleshooting

• Advanced skills working with the Unix/Linux operating system and command line

• Experience with equipment monitoring, data analysis and presentation

• Proactiveness and sense of responsibility

• High proficiency in spoken and written English

It will be a bonus if you have

• Knowledge of network equipment and troubleshooting in advanced level

• Driving license type B

What we offer 

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!