Legal Operations Associate

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

ABOUT THE ROLE:

We are looking for a Legal Operations Associate who wants to help build the operating systems behind a high-performing Legal team. This is a high-ownership role with real responsibility from day one: improving how we work, scaling our systems, and using technology (particularly AI) to create leverage.

What you will be doing:

• Help shape how Legal uses technology and AI to scale with the business
• Evaluate, implement, manage, and continuously improve AI tools across contract review, drafting, research, and workflow support
• Build playbooks and processes that help the team handle repeatable work efficiently and consistently
• Track performance and ROI of legal tech investments and recommend what to improve next
• Own our Ironclad CLM program end-to-end: workflows, templates, clause logic, automation, and self-service
• Build for scale by reducing friction in routine contracting and improving deal speed
• Partner with Sales and Procurement to streamline contracting and improve the end-to-end process
• Support integrations with Salesforce, Zip, Jira and other business systems
• Be the go-to person for troubleshooting workflows, maintaining clean data and organized files, and keeping systems reliable
• Own Legal’s reporting and metrics: dashboards, KPIs, and visibility into how Legal work moves
• Measure what matters (cycle times, deal velocity, self-service adoption, volume trends) and use insights to drive improvements
• Present data clearly to leadership and cross-functional stakeholders to support decisions and prioritization
• Build and maintain Legal’s knowledge base: templates, playbooks, guidance, and internal resources
• Create self-service materials that help teams move faster with appropriate guardrails
• Keep content, contracts and files, organized, accurate, and easy to use
• Support Legal budget tracking: spend monitoring, forecasting, and accruals
• Help manage outside counsel and legal vendor relationships
• Identify opportunities to operate more efficiently across legal spend and tools
• Support privacy, data governance, and compliance process implementation and tracking
• Track key deadlines, filings, and certifications
• Take ownership of special projects, audits, and cross-functional initiatives as needed

What you should have:

• 2+ years of experience in legal operations, paralegal work, or adjacent operational roles (law firm or in-house)
• Hands-on experience with legal technology, ideally CLM tools (Ironclad strongly preferred), JIRA, and AI tools (GCAI, Harvey, etc.)
• Evidence you can build or improve processes, not just follow existing ones
• Strong analytical skills and comfort working with systems, dashboards, and metrics
• Clear written and verbal communication
• Bachelor’s degree

What we hope you have:

• Experience implementing AI tools in a legal or operational setting
• SaaS / high-growth tech experience
• Familiarity with Salesforce, Zip, SimpleLegal, and other similar tools
• Paralegal certification or legal studies background

The Mindset That Matters Most

• You think from first principles and enjoy understanding how systems work
• You are intellectually curious and push for clarity and rigor
• You take ownership and follow through without needing heavy oversight
• You move with urgency, prioritize well, and execute consistently
• You’re willing to work hard — this role is demanding and high-impact
• You’re motivated by growth and want increasing responsibility over time

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business