Recruiting.comOutbound Manager / Shift Manager
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Job Title: Outbound Manager / Shift Manager
Department: Warehouse
Location: CR9 0DB
Hours/Shifts: 40hrs per week 07:30 – 15:30 Monday to Friday
Salary: £40,000, rising to £42,000 after probation
Job Purpose:
Plan and expedite the effective and efficient control of the warehouse and despatch operations (i.e. pick, pack and despatch activities but not physical distribution) within in a shift environment in line with budgetary targets and within corporate guidelines.
Responsibilities:
Lead a team of 45–60 dedicated outbound colleagues, ensuring smooth daily operations.
Create and implement a daily resourcing plan for optimal operational output. The goal being to deliver planned customer orders within cost.
Ensure shift is operating according to contractual obligation by providing day-to-day guidance to team members, monitoring compliance to GDP, standard operating procedures and turn-around times, and ensuring adherence to quality expectations
Conduct both formal and informal feedback discussions with colleagues, including regular one-on-one discussions and yearly performance reviews
Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performance
Analyse quality and performance reports for trends, make process improvements, provide coaching or retraining where needed
Translate and oversee organizational strategies for assigned goals
Manage the resolution of customer issues and ensure appropriate follow-up is done to manage customer relationship
Analyse quality, performance for trends, make process improvements, and provide coaching where needed
May collaborate across various groups on program projects, new service line implementations
Manage & administer program policies & procedures
Collaborate with Compliance team on program audits, address audits findings and implement corrective action
Oversee and coordinate multiple work streams simultaneously.
Adapt quickly to changing priorities and business needs.
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Competencies:
Coaching – Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.
Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people.
Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation.
Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Requirements:
Previous experience managing team leaders as direct reports
Previous experience managing departmental costs
Key Working Relationships:
Service Centre management and colleagues
Regional personnel
External customers
Level of Decision Making:
Make recommendations for the improvement of processes and procedures
Implementation of corporate processes and procedures in a consistent manner in line with company requirements
Make recommendations for improvements in area of responsibility
Working with management colleagues to develop a culture of continuous improvement across the service centre and making recommendations to Service Centre Manager
Additional Information:
All management roles within the Service Centre will need to be “on call” for emergency orders
All management roles within the Service Centre will need to participate a weekend working rota
As Part of Cencora, Alliance Healthcare is a leading pharmaceutical wholesaler distributor in the UK. Supplying medical and healthcare products, serving over 17,000 pharmacies, hospitals and dispensing doctors throughout the UK. Founded as UniChem in 1938, we have a vast amount of history and experience in this sector.
At Alliance Healthcare UK, our vision is to create a diverse and inclusive culture where we value all team members, enabling greater collaboration and innovation and inspiring us to help people across the UK lead healthier and happier lives.
Find out more information about us at: https://www.alliance-healthcare.co.uk/
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Alliance Healthcare Management Services Limited
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As Part of Cencora, Alliance Healthcare is a leading pharmaceutical wholesaler distributor in the UK. Supplying medical and healthcare products, serving over 17,000 pharmacies, hospitals and dispensing doctors throughout the UK. Founded as UniChem in 1938, we have a vast amount of history and experience in this sector.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Alliance Healthcare Management Services Limited
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned