Quality Assurance Analyst II

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Quality Assurance Analyst II on the Global Operations team at Axon, you will be directly involved in ensuring Axon products make it into the hands of its customers efficiently and effectively. The Quality Analyst will utilize their background and experience in Operations to support Axon’s strategic priorities of scaling new products and driving efficiency to fuel growth. By taking initiative on developing analytics for the Operations team, you will help us mitigate costs and market risks while assisting on building out dashboards, ad hoc analysis, and predictive analytics end-to-end. The team will rely on you to support continuous improvement for the Global Operations Team by providing actionable insights through data and metrics to key stakeholders.

What You’ll DoLocation: Scottsdale, AZReports to: Director, Operations AnalyticsDirect Reports: none

• Manage, track, and evaluate operational activity and KPIs across Operations team; Improve real-time data visibility to the team for key metrics to drive continuous improvement.
• Create & analyze reports helpful for the business to perform better, adding sophistication, and scaling while driving efficiency. Identify trends and business opportunities through analysis of complex datasets.
• Perform ad hoc analysis for projects and day-to-day operations providing actionable data insights. Utilizes advanced expertise to solve complex technical problems & inform directional decisions.
• Synthesize and simplify complex data and quantitative findings into meaningful business recommendations that drive financial and operational performance improvement.
• Promote the use of Automation in Analytics. Partner with various IT teams and Operational Excellence Automation COE to utilize the latest trends to leverage AI tools.
• Work as a member of a cross-functional team to propose and implement high-impact data and analytic solutions that address business challenges across Operations business units.
• Present complex information using data visualization techniques.
• Work with diverse technical and business teams and provide data and analytics oversight to ensure project deliverables fulfill business needs and timing.
• Bridge understanding of processes & best practices across Operations functions (Supply Chain, Manufacturing, Quality) with back-end system data available to develop representative data solutions.
• Manage projects end-to-end throughout the Data Life Cycle. This includes capturing clear user requirements via user stories and other tools to best understand and enhance the user experience.

What You Bring

• B.S. degree in Mathematics, Statistics, Computer Science, Operations Research, Engineering, Economics, Data Science or other quantitative field

• Requires at least 5 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree or technical program; or equivalent work experience.

• Big Data Tools:

• Advanced Power BI (Power Query) or similar data visualization software. Ability to write complex DAX functions.

• Advanced SQL Database experience, Ability to both interpret & write complex data queries.

• Experience interfacing with Snowflake

• ERP systems such as D365

• Microsoft Power Automate

• Microsoft Power Apps

• Proven record of supporting Operations functions such as: Supply Chain, Manufacturing, Quality; or experience working in a fast, paced Operations environment

• Basic project management skills: Stakeholder Management, Time Management, & Communication

• Ability to prioritize and manage multiple tasks and projects at once without sacrificing quality

• Ability to evaluate the big picture and solve business problems rather than focusing solely on metrics

• Passion and proven interest in staying current to latest tools for analytics such as Artificial Intelligence, Snowflake Data Cloud, Alteryx, etc.

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.