Site Reliability Engineer

Who we are

We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.

We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity. 

We're seeking a passionate and detail-oriented Site Reliability Engineer with deep expertise in Issue triaging of production systems, monitoring and observability on enterprise tools like NewRelic / Grafana and configuration / Integration to join our growing TechOps / SRE team. In this role, you’ll collaborate closely with Product, Engineering, and Software teams to deliver real-time visibility into our infrastructure, applications, and data systems.

How you will contribute in this role:

• Troubleshoot and resolve incidents across frontend, backend, and database layers, ensuring minimal customer impact.
• Integrate monitoring solutions with various tech stacks using webhooks and other integration methods like metric streaming etc.
• Automate alert configurations and monitoring infrastructure using Infrastructure-as-Code (IaC) frameworks (Terraform, CDKTF, etc.).
• Write, manage, and optimize CI/CD pipelines for deployments using CircleCI, GitHub Actions, Jenkins, or similar tools.
• Collaborate with cross-functional teams (Product Engineering, Platform Engineering, IT Infra, Service Management) to improve reliability and observability standards.
• Improve system resilience and minimize MTTR (mean time to recovery) through incident response automation.
• Participate in on-call rotations, ensuring rapid incident response across our stack.

What we’re looking for:

• 7+ years of professional experience as a Site Reliability Engineer or in a Cloud Operations/DevOps role.
• 5+ years in a production environment supporting large-scale, mission-critical applications - including web, mobile, and e-commerce/payment applications.

Good to Have:

• Proven experience writing IaC using tools like AWS CDK or CDK for Terraform (CDKTF)

Must have:

• Strong expertise in Scripting using OOPs languages such as Python / Ruby / JavaScript etc.
• Proficiency in at least one object-oriented programming language such as TypeScript, Python, or similar.
• Professional experience in cloud platforms (AWS strongly preferred), such as serverless functions, API gateway, relational and NoSQL databases, and caching.
• Strong experience with container orchestration ( ECS, Kubernetes), CI/CD pipelines, and infrastructure-as-code (AWS CDK, Terraform, Pulumi, etc.).
• Experience with AWS Cloud (or similar) for DevOps operations: deploying, troubleshooting, backups, and IaC-based provisioning.
• An advanced degree in  software / data engineering, computer / information science, or a related quantitative field or equivalent work experience.
• Strong verbal and written communication skills and ability to work well with a wide range of stakeholders.
• Strong ownership, scrappy and biased for action.

#LI-Hybrid 

Working Arrangements

The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. 

AI usage for your application

We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications.

What we offer

Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program.

We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home.

You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.