Support Engineer, SAP SD

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We actively seek a Support Engineer, SAP SD resident anywhere in Brazil. It’s a remote position.

Position Summary

The role of the Support Engineer, SAP SD is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments.  The role of the Sr. Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.

Essential Duties and Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology

• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience

• Ability to configure, present and discuss best practices and functionalities of the SAP SD module.

• Knowledge of related to Brazilian localization tax and regulatory requirements.

• Support client customizations, sharing experience and best practices advice.

• Develop or work with a developer to deliver application break fixes for critical product defects.

• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.

• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.

• Collaborate with team members in a virtual team environment to extend field experience to different client situations.

• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Additional Duties and Responsibilities

• Other job-related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities.

Skills

• Superb trouble-shooting skills and tenacity in problem solving.

• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.

• Strong knowledge of key application functionality, tables, and relationships

• Deep knowledge of SAP customization/extension methodologies

• Excellent development skills using SAP toolset.

• Excellent interpersonal, presentation and communication skills – verbal & written.

• Attention to detail and the ability to learn quickly.

• Extreme focus on Client satisfaction

• Demonstrated ability to work independently and as part of a team.

• Ability to work calmly and professionally in high pressure situations.

• The ability to work remotely from a home-based office in a virtual environment.

• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.

• Knowledge of any Country Specific Solutions would be an advantage.

Experience

• 5+ years relevant SAP experience particularly with SD Modules

• 5+ years direct support of application end-users in a corporate environment

• Proven experience in SD-WM (integration, troubleshooting, configuration).

• Knowledge of classic ECC logistics processes.

• Demonstrated ability to support Brazil-specific localizations in SD processes (billing, taxes, NFe).

• Experience working in highly customized environments (Z routines, user-exits, enhancements).

• Ability to handle critical incidents and working under SLA-driven environments.

• Proven track record in documentation and knowledge transfer activities (such as KT sessions, producing runbooks, and solution documentation).

• A track record of successful roles in several SAP implementation or upgrade projects

• Deep working knowledge and understanding of supporting business processes

• Analytical, logical problem resolution skills

• SAP certification(s) preferred.

• Knowledge of localizations: architecture, implementation, and key functionality

• Experience with localizations and global implementations would be an advantage.

• Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration, and administration of the application.

• Knowledge of maintenance/patching mechanics and SAP architecture

• Demonstrable history solving complex problems across multiple modules.

• Must have technical and functional experience.

Education

• Bachelor’s degree in computer science, Information Technology, or a related field.

Language

• Fluency in both English & Portuguese is required.

• Spanish language skills are considered a plus.

Location

• Remote Brazil

Why Rimini Street? 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company

  • We dream big and innovate boldly.

    

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration.

   

• Clients

  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

   

• Community 

  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 

• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies.

• Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/. 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.