Senior Manager, Deal Strategy & Triage

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your Opportunity

Are you a strategic problem-solver who thrives at the intersection of sales velocity and financial rigor? We are seeking a Senior Manager, Deal Strategy & Triage to serve as the critical "first responder" and utility player for our Deal Strategy Organization. This role is the primary point of entry for all deal-related requests, responsible for triaging work items, architecting deal pricing, and bridging the gap into order management. If you are a high-energy professional who can pivot from high-level commercial strategy to hands-on operational execution, this is your chance to lead a cornerstone function of our deal lifecycle.

What You’ll Do

• Deal Triage & Intake Ownership: Act as the primary gatekeeper for the GTM organization. Own the end-to-end triage process for all deal strategy requests, ensuring every item is prioritized, assigned, and tracked against SLAs.
• Commercial Pricing & Strategy: Partner with Sales to price out complex deals. You will build financial models to evaluate margins, discount structures, and long-term contract value, ensuring deals are both competitive and profitable.
• Utility Order Management: Serve as the bridge to finance by covering order management functions. You will ensure that quoted deals translate accurately into executed orders, overseeing contract cleanliness and system alignment.
• Sales Partnership & Advisory: Act as a trusted advisor to Sales leadership. You will provide real-time guidance on deal structuring, helping reps navigate internal guardrails while maximizing their ability to close business.
• Cross-Functional Orchestration: Coordinate daily with Finance, Legal, and Product teams to resolve deal blockers. You are the "air traffic controller" ensuring all stakeholders are aligned before a deal moves to final approval.
• Operational Excellence: Identify recurring friction points in the triage or pricing phase and implement "utility" fixes—whether that’s a new pricing template, a streamlined approval path, or improved order handoff documentation.

Your Qualifications

• 6+ years of experience in Deal Desk, Revenue Operations, or Sales Finance. Previous experience in a "first point of contact" or high-volume triage environment is highly preferred.
• Expert-level proficiency in Salesforce and CPQ (Configure, Price, Quote) systems. You should be able to navigate complex object relationships and data flows with ease.
• Strong ability to model deal economics, including ACR, price points, and gross margin. You can quickly assess the financial health of a deal and suggest creative alternatives.
• A proven track record of operating as a "Swiss Army Knife"—equally comfortable discussing multi-year strategic enterprise shifts as you are auditing an order form for clerical errors.
• Exceptional ability to manage high-pressure situations and communicate clearly with Sales teams. You can deliver a firm "no" when necessary while maintaining a collaborative, solution-oriented relationship.
• Bachelor’s degree in Business, Finance, Economics, or a related field.

Please note that visa sponsorship is not available for this position.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

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