Support Engineer L2

We are looking for a Support Engineer L2 to resolve complex technical issues escalated by Nebius clients.

This position requires strong analytical skills, effective communication, and a customer-centric approach to deliver outstanding service and ensure operational continuity.

You’re welcome to work in our office in Amsterdam, Netherlands or remotely from any other EU country.

Please note that this is a shift work.

Your responsibilities will include:

• Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments.

• Analyze and resolve storage-related issues using a strong understanding of data storage concepts.

• Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines.

• Develop Python and Bash automation scripts to streamline processes and optimize workflows.

• Provide timely updates and clear customer explanations regarding issue status and resolutions.

• Escalate unresolved problems promptly to ensure minimal service disruption.

• Maintain and improve technical documentation to support troubleshooting and issue prevention.

We expect you to have:

• Linux administration – advanced

• Networking – intermediate

• Kubernetes – intermediate

• Cloud solutions (AWS, Azure, GCP) – intermediate

• Python/Bash scripting – intermediate

• ML training, inference and pipelines – intermediate

• Data storage concepts – intermediate

• Troubleshooting and problem-solving – advance

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Experience: 5+ years in technical support, with at least 3 years of hands-on experience in cloud environments.

Working Hours:

• Availability for rotational shifts or on-call support as required.

What we offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Hybrid working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.