Senior Associate, Dasher & Logistics - Live Operations & Regional Operations Parcel Strategy & Operations

About the Team

DoorDash Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. The business line you’ll be supporting is fast-growing, fast-paced, and is obsessed with efficiency. As the network grows, we rely on two closely connected operational teams to ensure performance at both the site level and the network level:

Live Operations (LiveOps): LiveOps focuses on network-level performance across the entire parcel operation, which runs 24/7 across a portfolio of sites. The team builds the operational systems, monitoring structures, and escalation frameworks that allow the network to scale reliably and maximize quality outcomes in a 24 hour operational clock. This role works closely with Product, Engineering, and Operations leadership to identify quality gaps, design scalable processes, and ensure consistent performance across markets, informing Regional Operations and cross functional teams to areas of attention based on alerting signals.

Regional Operations: Regional Ops focuses on performance at the site level across a portfolio of third-party sortation warehouses within a specific region of the network. The team monitors daily performance, investigates operational issues, and partners directly with site operators to improve workflows, SOP adherence, and overall service levels based on trending data and contractual agreements. Much of the work involves turning data insights into on-the-ground operational improvements, supporting site launches, and helping partners run efficient, compliant operations.

About the Role

As a Senior Associate, you will play an integral role in ensuring the performance and reliability of DoorDash’s Parcel logistics network. Depending on team alignment, the role may focus on either regional site performance (Regional Ops) or network-level operational management (LiveOps). In either capacity, you will partner with internal teams and external operators to analyze performance, solve complex logistical challenges, and implement scalable solutions that improve service levels and operational efficiency. This role requires up to 25% travel.

You’re excited about this opportunity because you will…

• Analyze performance and unlock opportunity. Identify high-impact operational challenges, investigate root causes using both quantitative and qualitative insights, and implement scalable solutions that improve network reliability and operational efficiency.
• Drive operational excellence. Partner cross-functionally with Product, Engineering, Analytics, Transportation, and Business Development to improve operational workflows, build scalable processes, and ensure the network operates smoothly.
• Improve performance across the network. Support operational performance across a portfolio of sites or the broader network by identifying trends, addressing quality gaps, and helping implement improvements that raise the performance bar.
• Build scalable systems and processes. Help develop standardized operating procedures, monitoring frameworks, and escalation processes that enable the network to scale while maintaining high quality standards.
• Support operational launches and improvements. Collaborate with teams launching new sites, expanding partner operations, or rolling out new product capabilities to ensure operational success.

We’re excited about you because…

• You solve problems from first principles. You enjoy tackling complex problems and questioning existing processes to find better solutions.
• You’re comfortable with ambiguity. Rapid change and learning energize you, and you thrive in fast-paced startup environments.
• You’re analytical. You let data guide decisions and are comfortable analyzing operational performance using tools like Excel, Google Sheets, or SQL.
• You go high and low. You can move seamlessly between strategic thinking and operational details, translating insights from real-world operations into scalable improvements.
• You act like an owner. You take initiative to improve operations and proactively identify opportunities to strengthen performance.
• You have 2–4+ years of experience in logistics, operations, or warehousing, ideally in environments that involve third-party logistics (3PLs) or distributed operational networks.
• You have a Bachelor’s degree in a related field, or equivalent experience.

We expect this position to be filled by 5/10/26.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$87,000—$128,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.