Manager - Service Delivery Manager

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

SutherlandUnlocking digital performance. Delivering measurable results.

Job Description

We are seeking an experienced Lawson ERP Consultant to support our Finance & Accounting outsourcing engagement, covering Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), and Procurement.

The consultant will play a critical role in transition, stabilization, and transformation initiatives, ensuring effective process alignment, system optimization, and seamless collaboration between business, operations, and technology teams.

This role requires strong functional understanding of Lawson modules, hands-on experience with finance and Procurement processes, and the ability to translate business requirements into scalable ERP solutions**.**

This position requires

• Transition & Knowledge Transfer
  • Support transition planning and execution from client teams to offshore/onshore delivery teams.
  • Conduct process walkthroughs and system deep-dives across P2P, O2C, R2R, and HR.
  • Document as-is and to-be process flows, system dependencies, and control points.
  • Identify risks, gaps, and stabilization actions during the transition phase
• Lawson ERP Functional Support - Act as a functional SME for Lawson ERP, supporting:
  • Finance modules: GL, AP, AR, Fixed Assets, Cash Management
  • Procurement: Purchasing, Vendor Management
• Transformation & Optimization
  • Identify process improvement and automation opportunities within Lawson and surrounding systems.
  • Support standardization, control enhancement, and efficiency improvements across finance and Procurement operations.
  • • Partner with automation, analytics, and transformation teams to:
      • Enable reporting and dashboards
      • Improve data quality and process visibility
      • Reduce manual effort and cycle times
  • Stakeholder & Delivery Support
    • Act as a bridge between business users, delivery teams, and IT
    • Support issue resolution, root cause analysis, and change management.
    • Assist in user training, SOP documentation, and governance frameworks.
    • Provide ongoing advisory support during steady-state operations.

Qualifications

• 6–12+ years of experience working with Lawson ERP
• Strong functional knowledge of Finance Processes and Modules in Lawson
• Proven experience in ERP transitions, migrations, or transformations.
• Strong understanding of finance operations and accounting concepts.
• Experience working in outsourced/shared services environments.
• Ability to work with cross-functional and global teams.
• Prior experience supporting BPO / F&A outsourcing engagements.

Additional Information

All your information will be kept confidential according to EEO guidelines.