Contract IT Associate (12-months)

Our Journey

ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

We’re looking for an IT Associate to help power the team behind it all — ensuring every ShopBacker has the tools, access, and support to do their best work!

Your Adventure Ahead

• Be the go-to person for all IT-related matters, providing friendly, reliable, and efficient support to our team.
• Set up laptops and user accounts for new joiners to ensure a seamless onboarding experience.
• Maintain and manage IT equipment — from laptops to accessories — ensuring everything runs smoothly and securely.
• Keep our IT inventory organized, up-to-date, and in excellent condition.
• Handle offboarding tasks, including retrieving laptops and closing user accounts, with strict attention to IT security protocols.
• Continuously look for ways to improve internal IT processes and enhance user satisfaction.

Essentials to Succeed

• A diploma or degree in Information Systems, Information Technology, or Computer Science.
• 1–2 years of relevant experience in IT support, helpdesk, or a similar technical operations role.
• A collaborative mindset — you enjoy helping others, but can also work independently when needed.
• A strong sense of integrity, confidentiality, and accountability in managing sensitive information.
• Basic, hands-on knowledge of Windows and Mac OS, and other common tools like Google workplace, ticketing tools Jira, Zendesk or other ITSM tools.
• Familiarity with desktop and laptop hardware, and ideally, experience in a service desk or IT support environment.
• A proactive, can-do attitude — you take ownership of tasks, solve problems quickly, and are always ready to lend a hand.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting dpo@shopback.com__.