Senior Manager, Infrastructure and Operations

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

The Senior Manager, Infrastructure and Operations will be responsible for ensuring the resiliency of our information systems and oversee the administration of our complex physical and cloud-based infrastructure. The ideal candidate will possess a strong background in implementing cutting-edge technologies and driving operational excellence, as well as experience managing infrastructure programs and teams. This individual will work with business leaders, managed services personnel and customers to create scalable and secure technology solutions across the enterprise.

Responsibilities:

• Lead and mentor a team responsible for managing and maintaining the company's IT infrastructure, including servers, networks, storage, and cloud environments
• Collaborate with cross-functional teams to define IT strategies, roadmaps, and solutions aligned with business objectives
• Develop and implement IT policies, procedures, and standards to ensure security, availability, and performance of IT systems
• Oversee the planning, design, implementation, and optimization of IT infrastructure projects and initiatives
• Monitor and manage IT operational performance, including incident, problem, and change management processes
• Drive continuous improvement efforts to enhance operational efficiency, cost-effectiveness, and service delivery
• Manage vendor relationships and ensure optimal performance of outsourced IT services and solutions
• Stay abreast of emerging technologies, trends, and best practices to recommend innovative solutions to clients
• Collaborate with sales and business development teams to provide technical expertise and support during client engagements
• Represent the company in industry events and engage with stakeholders to promote the company's security capabilities

Qualifications:

• Bachelor’s degree or equivalent experience.
• 10 or more years of experience in Technology, with at least 5 years in a leadership role.
• One or more security certifications such as ITIL, CCNA, MCSA, or AWS/Azure is required.
• Advanced levels of understanding of technologies including information security, applications, infrastructure, networking, telephony, virtualization, storage, data protection, cloud and VDI solutions.
• Experience with SaaS and Cloud Provider (AWS, Azure, GCP) infrastructure and management
• Excellent communication and interpersonal skills, with the ability to articulate complex technological concepts to a non-technical audience.
• Experience managing and leading high-performing IT teams, including remote and cross-functional members
• Knowledge of infrastructure automation techniques and technologies
• Strong leadership skills and the ability to manage multiple projects and priorities
• Highly organized and ability to work independently.

Success Characteristics:

• Commitment to confidentiality and ethical integrity.
• Analytical, relationship builder, advocate, diplomacy, self-starter, planning and organization skills.
• Transparent, enthusiastic, respectful, accountable, achieve excellence, and consistently delivers quality service to team members and the organization.
• Ability to adapt and thrive in a dynamic work environment.

USD 130,000 - 150,000 a year

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.  

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 

Use of AI:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. 

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out.