IT Support Specialist

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. 

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices.  With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. 

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

Insider One is looking for an IT Support Specialist to provide world-class support to our internal employees. This person will assure that employees have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. Speed is of the essence, excellence is the standard. So working to high service levels, our team receives, assesses, troubleshoots and escalates support requests to enable our day-to-day operations. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.

What You Will Do

• Respond to and resolve support requests from end-users
• Track employee onboarding and offboarding processes accurately and on time; create user accounts, manage related user groups, and maintain communication with relevant request owners
• Install, troubleshoot, and coordinate with technical services for computers, peripherals, printers, audio and visual devices
• Install operating systems and other software on user devices; identify and resolve related issues
• Support the assignment, return, and tracking of IT assets
• Track shipments between company employees, vendors, and technical services
• Monitor printer supplies and ensure their availability and proper functioning
• Provide support for network access requests
• Handle new software installation requests in line with internal procedures
• Perform technician-level interventions on network hardware and servers

What You Will Need

• Graduated from a relevant department of vocational high school, associate degree, or bachelor’s degree
• Proficient in spreadsheet software (especially Google Sheets and MS Excel)
• Familiar with computer hardware and operating systems including Windows, macOS, and Linux
• Knowledgeable about system and network concepts
• Experienced in managing Active Directory, JumpCloud
• Responsible in user management, enjoys working in an organized and planned manner
• Capable of providing end-user support
• A good team player with strong communication skills
• Has a sufficient level of English proficiency to fulfill job responsibilities
• Demonstrated knowledge in both wired and wireless network technologies
• Knowledge of emerging technologies (latest and greatest hardware/software)
• Ability to proactively test for possible failure scenarios and consider edge cases
• Experience with Skype, Zoom or other video conferencing technologies
• Experience with SaaS management tools (Jira, Slack, etc.)

What We Offer

• Enjoy a monthly meal allowance designed to enhance your daily routine
• Access comprehensive private health insurance.
• Find your people with yoga classes, running and cycling clubs, and nutrition workshops.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there. 

To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.

If this sounds like who you are and where you aspire to be, we are excited to meet you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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