BSIClient Maintenance Administrator (with English)
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Client Maintenance Administrator
Purpose of the position:
To support clients in Customer Journey in order to ensure that every experience meets their aspirations, delivers our Credo of ‘Making Excellence a Habit’ and successfully completes their application & continuous certification process. To provide administrative support to Sales (or to any other hub, upon request), Client Planning Advisor and Certificate Reviewer teams through: review and processing of quotations and applications; creation of new customer master records; preparation of certificate reviews and certificate issue/reissue and general duties. To respond promptly to customers' requests and comments. To support the strategic plan and to achieve and exceed the KPIs and objectives through robust processes, Common Operating Model and team work. To support the development, improvement and implementation of the Customer Service Centre and of BSI internal processes.
Key Responsibilities & Accountabilities:
• Receive and process new customer applications and existing client quotations/recalculations.
• Create/update customer master records including billing, licence and electronically stored master document records, and pass customer master records to Client Planning Advisors for planning and delivery.
• Receive and process certification review workflows, prepare certification review forms, allocate certification reviews to qualified certificate reviewers.
• Manage incoming Corrective Action Plans (CAP) and CAP approvals/rejections through CAP mailbox/PointGlobal monitoring and upload to PointGlobal (unless submitted through BSI Assurance Portal).
• Manage key aspects of certificate issue, reissue.
• Complete daily workflow-driven activities to ensure all tasks are completed on time.
• Monitor individual KPI performance and ensure relevant targets are achieved and exceeded.
• Provide general administration support to the Sales, Client Planning Advisors and C&R as requested and required by the management team.
• Assist with customer problems, both external and internal, and respond to inquiries in a timely manner.
Knowledge/Skills/Experience:
• Fluent English is a must.
• Works effectively with office systems, especially those required to organise large amounts of paperwork and correspondence.
• Ability to cope with pressure and meet tight deadlines.
• An attitude to get it right first time and take pride in their work and performance and to be part of a successful team.
• Strong customer focus.
• Excellent organisational and time management skills with the ability to work on own initiative when required and to manage a varied, often unpredictable, workload.
• Meticulous attention to detail.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.